Fitness Attendant

Foresight Fitness; Wilmington (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Foresight Fitness is seeking a part-time Fitness Attendant to manage front desk duties, greet members, verify memberships, answer inquiries, and keep the facilities clean and secure.

You will also support membership processes, provide information on services, and assist with tours while upholding safety and customer service standards.

Qualifications

• High school diploma or GED plus two years' experience.
• College degree in a related field preferred.

Responsibilities

• Greet and welcome members and guests at the gym.
• Check in members and verify membership status.
• Answer phones and respond to inquiries.
• Maintain a clean and organized front desk.
• Assist with questions about equipment, classes, and services.
• Provide gym tours and explain membership options.
• Monitor safety and enforce protocols.
• Process paperwork and organize information.
• Handle tasks to keep facilities tidy and safe.

Skills

Sports knowledge

Safety awareness

Recreation philosophy

Communication skills

Customer service

Independence

Education

High school diploma or GED

College degree preferred

Job description

Under general supervision, this position will oversee proper use and program activity of facilities.The Fitness Attendant ensures compliance of established rules and procedures for the use of the facilities. Provides customer service to registered participants, class instructors, and the general public. Opens facilities for scheduled programs. The Fitness Attendant may be required to perform light custodial tasks such as emptying trash containers, picking up litter, restroom check, sweeping floors and other duties as assigned.

SKILLSAND KNOWLEDGE REQUIRED

• A basic understanding of sports.
• An understanding and concern for safety in regard to facilities, equipment, rules, and procedures.
• Understanding of recreation philosophy as it relates to sports.
• Ability to communicate effectively, both verbally and in writing.
• Highly proficient in areas related to customer service.
• Able to work with minimal direction and supervision.

GENERAL DUTIESANDRESPONSIBILITIES

• Ability to work independently.
• Maintain an appropriate appearance for meeting with thepublic.
• Greeting and welcoming members and guests as they enter the gym.
• Checking-in members and verifying membership status.
• Answering phone calls and responding to inquiries.
• Maintaining a clean and organized front desk area.
• Assisting members with questions or concerns regarding gym equipment, classes, or services.
• Providing tours of the gym facility to potential new members and explaining membership options and benefits.
• Ensuring the safety and security of the gym by monitoring access to the facility and enforcing safety protocols.
• Processpaperworkaccurately.
• Organizeinformation and prepare facilities.
• Performphysicalaspectsofassigneddutiesincludinglifting, carryingandmoving equipment.
• Communicatewith supervisorregarding problems or concerns.
• Other related duties as required.

FITNESS ZONE SPECIFIC DUTIESANDRESPONSIBILITIES

• Assisting with administrative tasks, such as data entry, filing, and recordkeeping.
• Assisting with marketing initiatives by promoting gym services, events, and specials to current and potential members.
• Provide backup when staffing issues arise
• Staying updated on Mindbody processes to provide accurate and helpful information to members.
• Assisting with membership registrations, cancellations, suspensions and updating member information in the system (including troubleshooting membership issues).
• Handling transactions, including processing membership fees, retail sales, and payments for additional services.

HOURS/SCHEDULE

Thisparttimepositionhasflexiblehoursduringthemornings, afternoons,evenings - for both weekdaysandweekends.

QUALIFICATIONREQUIREMENTS

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.Therequirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessential functions.

Education and/or Experience

High school diploma / GED required plus two years of experience; college degree in related field with experience and/or training preferred.

Language Skills

Ability to read, analyze, and interpret general business manuals, professional journals, technical procedures,orgovernmentalregulations.Abilitytowritereports,businesscorrespondence,andproceduremanuals. Ability to effectively present information and respond to questions from groups of managers, clients,customers,andthegeneralpublic.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limitedstandardizationexists.Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram, or schedule form.

PHYSICALDEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividualswithdisabilitiestoperformtheessentialfunctions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers,handleorfeelobjects,tools,orcontrols;reachwithhandsandarms;talkandhear.Theemployeeisoccasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds or more. Specificvisionabilitiesrequiredbythisjobincludeclosevision,distancevision,depthperception,andthe ability to adjust focus.

WORKENVIRONMENT:

Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounters whileperformingtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenable individualswithdisabilitiestoperformtheessentialfunctions.

1. The noise level in the Gymnasium environment is usually moderate to loud.