Fitness Attendant

Arch Amenities Group; Chicago (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group seeks a Fitness Attendant to supervise the fitness center, ensuring a clean, safe, and welcoming environment for all guests while delivering outstanding customer service.

The role involves setting up and maintaining equipment, greeting guests, guiding on equipment use, and promptly addressing guest concerns. It requires flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Customer service experience preferred.
• Ability to assist guests and explain programs.

Responsibilities

• Set up, maintain, and clean fitness equipment and areas.
• Greet guests, explain programs, and guide equipment usage.
• Report and resolve guest complaints promptly and professionally.
• Maintain accurate attendance records and follow rules and regulations.
• Monitor safety and cleanliness of the front desk and surrounding areas.
• Attend meetings and trainings and adhere to scheduled hours.
• Perform additional duties as assigned.

Skills

Customer service

Guest interaction

Safety awareness

Job description

Job Title: Fitness Attendant

Department: Fitness

Reports to: Fitness Director/Operations Director

Job Type: Non-Exempt

Location: Various

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Fitness Attendant is responsible for the general supervision of the fitness center, ensuring a clean, safe, and welcoming environment for all guests while delivering outstanding customer service.

Key Responsibilities:

• Set up, maintain, and clean all fitness equipment and facility areas.
• Greet guests, explain programs and activities, and provide guidance on equipment usage.
• Report and resolve guest complaints promptly and professionally.
• Maintain accurate attendance records and ensure compliance with all rules and regulations in a tactful manner.
• Monitor the safety and cleanliness of the front desk and surrounding areas.
• Attend all required meetings and trainings.
• Maintain punctuality and adhere to scheduled work hours, including evenings, weekends, and holidays.
• Meet regularly with supervisor to review duties and performance.
• Perform additional duties as assigned.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff ...

Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.