Fiscal Management Services QA Analyst

Consumer Direct Care Network; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Fiscal Management Services Quality Assurance Analyst to join their growing team. In this role, you will play a crucial part in ensuring compliance with regulations, updating policies, and conducting advanced reporting. Your ability to communicate effectively and collaborate with various teams will be vital as you support day-to-day operations and advocate for clients. This is an excellent opportunity to contribute to a company that prioritizes care and support for individuals with disabilities and older adults. If you have a passion for quality assurance and a commitment to excellence, we welcome your application!

Qualifications

• 5+ years of experience in the FEA industry preferred.
• Bachelor’s Degree preferred, or equivalent experience.

Responsibilities

• Conduct advanced reporting and oversight activities.
• Support day-to-day operations and client advocacy.
• Provide direct support to senior leadership on projects.

Skills

Problem-solving

Decision-making

Communication

Excel proficiency

Customer service

Education

Bachelor’s Degree

Tools

Microsoft Excel

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Fiscal Management Services Quality Assurance (FMS QA) Analyst assists Consumer Direct Care Network by reviewing applicable rules and regulations, updating policies and procedures, and assessing process flows as requirements and systems/tools change. They conduct advanced reporting and oversight activities, handle complex projects, and provide direct support to senior leadership on projects as needed.

JOB DETAILS

1. Correspond with internal teams including the FEA Team, CGE Team, and Program Offices.
2. Provide IT with business requirements to aid system configuration and improvements.
3. Promote cohesiveness in the office environment.
4. Support day-to-day operations and client advocacy.
5. Collaborate with stakeholders regarding service delivery based on program requirements.
6. Communicate effectively in written and verbal forms.
7. Ensure compliance with legal requirements, standards, policies, and procedures.
8. Conduct advanced reporting and oversight activities.
9. Demonstrate effective problem-solving and decision-making skills.
10. Exhibit proficiency in computer and Excel skills.
11. Handle complex special projects.
12. Maintain skills and knowledge to coordinate workflow efficiently.
13. Monitor project deliverables and ensure timely completion.
14. Participate in professional development and training activities.
15. Prioritize and multitask effectively.
16. Be knowledgeable about specific program requirements.
17. Provide direct support to senior leadership on projects as needed.
18. Offer customer service support for escalated issues.
19. Perform other duties as assigned.

QUALIFICATIONS

• Minimum of 5 years of previous experience in the FEA industry preferred.
• Bachelor’s Degree preferred.
• Previous office experience preferred.
• Combination of education and experience acceptable.
• If working remotely, must provide reliable internet access.

The incumbent typically works in an office environment, using a computer, telephone, and other equipment. The noise level is typical of an office setting. The role may involve frequent interruptions, and the employee may need to sit, talk, hear, and perform repetitive motions. Ability to lift up to 20 pounds may be required. Reasonable accommodations are available for individuals with disabilities.