FIS Quantum/Echos Production Support

Programmers.io; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading financial tech firm is seeking a skilled Service Engineer located in Dallas, Texas. This role involves providing comprehensive production support for treasury management systems like FIS Quantum and Echos. Key responsibilities include troubleshooting system issues, maintaining data integrity, and integrating with Oracle Fusion. The ideal candidate should possess financial systems expertise and strong technical skills in SQL and database management. This full-time position offers the opportunity to enhance treasury operations through technical support and system optimizations.

Qualifications

• Experience with treasury management systems.
• Strong database skills in Oracle/SQL Server.
• Ability to troubleshoot complex issues effectively.

Responsibilities

• Provide end-to-end support for treasury management systems.
• Troubleshoot and fix issues related to cash management.
• Document resolutions and maintain knowledge base.

Skills

Troubleshooting

Oracle Fusion integration

SQL expertise

Financial systems knowledge

Cash Management

Tools

FIS Quantum

FIS Echos

Oracle SQL Server

Golden Gate

Datapipelines

Job description

Full-Time

Job Description:

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion. Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Provide end‑to‑end support for FIS Quantum and Echos treasury management systems.

Maintain static data within the Quantum environment to ensure system integrity.

Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action‑based triggers.

Identify and resolve interface issues with bank statements and cashflows.

Configure, troubleshoot, and fix Cash Xplorer functionality.

Support core treasury processes including In‑House Banking (IHB), Cash forecasting, and Intercompany Settlement.

Learn internal systems to provide comprehensive end‑to‑end support to users.

Receive, analyze, and prioritize related support tickets.

Provide timely solutions to users.

Document resolution steps and knowledge base articles.

Support system upgrades and patches.

Monitor system performance and recommend improvements.

Technical Operations

Apply strong Oracle/SQL Server database expertise to maintain system performance.

Author and optimize SQL queries for data extraction and reporting.

Apply working knowledge of the Quantum data model to troubleshoot complex issues.

Work with Golden Gate and Datapipelines technologies for data integration.

Support integration points between FIS systems and Oracle Fusion AGIS/GL