FirstAlt Operations Rep l

First Student; Champlin (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

First Student is seeking a program-oriented professional to support onboarding and daily transportation operations for students, families, and districts. The role involves partner coordination, route planning, and customer relationship management.

Candidates will work with internal teams to improve service quality, ensure compliance, and maintain safety standards across a large driver network.

Responsibilities

• Assist in onboarding transportation partners and manage daily trips; help parents and districts.
• Daily customer management: operations, new client start-ups, retention and development.
• Capture new business opportunities with current and new clients; work with staff on proposals and negotiations.
• Acquire and manage staff equipment and badges, business cards, etc.
• Monitor new legislation affecting alternative student transportation; assist in implementation.
• Oversee vehicle maintenance and compliance with a large driver/partner pool.
• Communicate proposed routes with local service providers during school year startup.
• Find, onboard, and develop relationships with local and national transportation providers.
• Ensure accounts run efficiently and customer service levels meet client expectations.
• Collaborate with internal departments to improve service quality, reduce costs, and increase productivity.
• Maintain safe environment for passengers, contractors, and public by managing policies.
• Follow First Student policies and provide the best customer service.

Job description

Job Description

• Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers
• Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)
• Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.
• Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers.
• During school year startup, it will be required to communicate and negotiate proposed routes with local service providers.
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers.
• Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations
• Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool.
• Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.
• Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Follow all First Student policies and procedures while providing the best customers service to our clients.
• Use effective industry skills and abilities to support and grow daily transportation operations.
• Must be able to learn and utilize technical skills to create reports, SOP's, and assist in formulating standard practices within FirstAlt.
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Compensation ranges from $50,000 - $60,000 depending on experience.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.