FirstAlt Operations Rep l

First Student; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

First Student is seeking a detail-oriented operations professional to support transportation partnerships and daily trip management. The role involves onboarding partners, coordinating with districts and parents, and driving client retention and growth.

You will work with internal teams to develop proposals, negotiate terms, and ensure compliant, high-quality service across a large driver network. This position emphasizes safety, efficiency, and strong stakeholder communication.

Qualifications

• Experience coordinating transportation or operations is preferred.
• Ability to manage multiple stakeholders including districts, parents, and partners.
• Familiarity with regulations affecting school transportation is a plus.

Responsibilities

• Onboard transportation partners and manage daily trips.
• Oversee day-to-day operations, client start-ups, retention, and development.
• Capture new business opportunities and develop proposals with internal staff.
• Acquire and manage staff equipment and badges for trips.
• Monitor legislation affecting transportation and implement changes.
• Develop relationships with local and national transportation providers.
• Communicate routes with local providers during startup periods.
• Ensure accounts run efficiently and service levels meet client expectations.
• Oversee vehicle maintenance and manage driver/partner pool.
• Collaborate with internal teams to improve service quality and reduce costs.

Skills

Customer management

Negotiation

Proposal development

Data reporting

Regulatory compliance

Stakeholder coordination

Driver onboarding

Job description

Job Description

Major Responsibilities

• Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers
• Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)
• Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.
• Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers.
• During school year startup, it will be required to communicate and negotiate proposed routes with local service providers.
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers.
• Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations.
• Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool.
• Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.
• Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Follow all First Student policies and procedures while providing the best customers service to our clients.
• Use effective industry skills and abilities to support and grow daily transportation operations.
• Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt.
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.