FirstAlt Operations Rep l

First Student; California; Hybrid; USD 50,000 - 90,000; Full time

Job summary

First Student is seeking a operations coordinator to assist in onboarding transportation partners, manage daily trips, and support client relations. You will collaborate with internal teams on proposals, negotiate with customers, and oversee driver and partner onboarding to ensure efficient, safe service.

The role requires strong communication skills and the ability to monitor legislation impacting transportation while maintaining high service standards and cost efficiency.

Qualifications

• Experience coordinating transportation operations or similar logistic services.
• Ability to onboard partners and manage daily operations.
• Strong communication and negotiation skills with clients and partners.

Responsibilities

• Assist in onboarding transportation partners and managing daily trips.
• Support daily customer management: onboarding new clients, retention, development.
• Identify and capture new business opportunities with current and new clients.
• Collaborate with internal teams to complete proposals and negotiate with customers.
• Oversee staff equipment onboarding (badges, cards, etc.) and driver/partner onboarding.
• Monitor legislation affecting transportation; assist implementation.
• Ensure accounts run efficiently and service levels meet client expectations.
• Oversee vehicle maintenance and compliance with a large driver/partner pool.
• Work with departments to improve service quality and reduce costs.
• Maintain safe environment by following policies and procedures.
• Learn and utilize reports, SOPs, and standard practices within FirstAlt.

Skills

Customer service

Communication

Partnership management

Job description

Major Responsibilities

Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.) Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations. Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development. Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity. Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures. Follow all First Student policies and procedures while providing the best customers service to our clients. Use effective industry skills and abilities to support and grow daily transportation operations. Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt. Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence