Scheduler

First Student; Kalamazoo (MI); Vor Ort; USD 32.000 - 39.000; Vollzeit

Zusammenfassung

First Student is seeking a customer service focused individual for a daytime Monday–Friday, 8:00am–5:00pm role in Kalamazoo, MI. The position handles inquiries by phone or in person, provides timely information, and may direct questions to a supervisor.

Responsibilities include following policies, treating customers with respect, meeting performance targets, and accurate data entry with minimal errors. A strong professional demeanor and English communication are essential.

Qualifikationen

• Able to operate a computer.
• Complete any training requirements.
• Communicate clearly in English.
• Able to operate standard telephone system.
• Exercise business telephone etiquette.
• Physical requirements and working conditions.

Aufgaben

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
• All other duties as assigned.

Kenntnisse

Computer operation

Training requirements

Clear English communication

Telephone system operation

Business telephone etiquette

Physical requirements and working cond

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below. Schedule: Monday through Friday, 8:00am-5:00pm Pay Rate: $17/hr

Major Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
• All other duties as assigned.

Minimum Education or Certifications Required

• High school diploma or equivalent

Minimum Experience or Skills Required

• Able to operate a computer
• Complete any training requirements
• Communicate clearly in English
• Able to operate standard telephone system
• Exercise business telephone etiquette
• Physical Requirements and Working Conditions
• Able to sit for prolonged hours, office type call center environment.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Language Requirement: This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence