First Year Academic Success Advisor

Arizona State University; Phoenix (AZ); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Arizona State University’s New College of Interdisciplinary Arts and Sciences seeks a motivated advisor to serve First-Year students at the West Valley Campus. The role blends advising with retention support, using holistic strategies to boost persistence and graduation.

You will participate in orientation and onboarding events, manage multiple systems, and collaborate with teams to improve student success in a hybrid work environment when business needs allow.

Qualifications

• Bachelor's degree and 3 years of experience in the field or equivalent combination of experience/training.
• Experience in academic advising or higher education settings.
• Strong communication and interpersonal skills for advising and retention efforts.

Responsibilities

• Provide individual and group FYS academic advising and support to First-Year students.
• Lead and support onboarding, orientation, and engagement events to boost retention.
• Execute strategic campaigns and outreach to increase persistence and graduation rates.
• Utilize multiple systems (student records, CRM, degree progress tools, analytics) effectively.
• Monitor student performance and address concerns with empathy and accuracy.
• Collaborate with advising and retention teams to support university initiatives.

Skills

Academic advising

Retention strategies

Communication

Empathy

Teamwork

Presentation/public speaking

Education

Bachelor's degree

Master's degree in Counseling/Higher Education

Tools

Salesforce

PeopleSoft

Job description

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a highly motivated individual to join our undergraduate student services team at the West Valley Campus. Utilizing holistic academic advising, retention and support strategies, this position will provide a hybrid of advising and retention/persistence support to First-Year undergraduate campus students. They will work as a part of both the retention and advising teams to increase persistence, retention and graduation rates. This position is located at ASU’s West Valley campus with the opportunity for hybrid work as the business need allows.

Position Salary Range

• $60,000 - $70,000 per year; DOE
• Provides individual and group FYS academic advising and/or interacts with students in support of academic success
• Executes strategic campaigns, events, outreach, advising, and engagement efforts to increase retention and persistence among the First-Year campus cohort for the New College
• Leads and executes New Student Orientation and any events or efforts associated with onboarding (including ASU Welcome, College Assembly, Move-in and other college-specific events as assigned)
• Facilitates multiple sections of NEW 101 as assigned
• Able to learn and use multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools)
• Utilizes collegial, interpersonal skills to communicate effectively in person, via email and by phone; establishes and maintains effective professional working relationships.·
• Proactively monitors FYS student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues accurately and with empathy·
• Perform other duties as assigned to support student success and university initiatives

Desired Qualifications

• Master's degree in counseling, higher education, or closely related field
• Direct academic advising and retention/engagement experience with First-Year undergraduate student populations. Demonstrated knowledge of principles, practices, procedures, and methods of evidence- based, academic advising and retention strategies
• Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations
• Experience in interpreting student needs and determining when to liaise with other university resources
• Experience in designing presentation materials and evidence of effective oral presentations in group settings
• Demonstrated ability to communicate effectively and use emotional intelligence
• Evidence of professional maturity, discretion, and judgment
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods
• Demonstrated ability to think critically and independently, while operating effectively in an organizational hierarchy
• Experience with use of internet-based research tools and Microsoft Office computer applications
• Experience with Salesforce, Peoplesoft, and other student tracking tools preferred

Department Statement

Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produce innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.