First-Tier IT Support Specialist – Help Desk & AD Expert

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

MidFirst is seeking a Support Line Technician to deliver first-tier investigation and documentation for technical issues reported by internal users. Duties include initial troubleshooting of PC, in-house, and 3rd party applications, plus ticket creation and incident logging.

Strong communication, AD experience, and familiarity with Windows Office are highly valued. Willingness to adjust shifts for PTO and support desk projects is expected.

Qualifications

• Associates degree or equivalent combination of education and experience.
• 1 year of helpdesk/IT support experience or equivalent.
• Active Directory experience required or preferred.
• Microsoft Office and Windows OS knowledge.
• Strong communication skills and ability to document issues clearly.

Responsibilities

• Provide 1st tier technical support to MidFirst end users.
• Log and track incidents/tickets in the MidFirst system; perform initial troubleshooting.
• Identify second-tier problems and route to appropriate teams per SLAs.
• Assist Support Desk Manager with policy/procedure docs and reporting.
• Be flexible with shift coverage for PTO as needed.

Skills

End-user PC support

Incident management

Excellent communication

Judgment/decision making

PowerShell

Office & Windows proficiency

Education

Associates degree in CS/IT or related field

1 year helpdesk/IT support experience

Equivalent education/experience

Active Directory experience

Tools

PowerShell

Ticketing system

Job description

MidFirst is seeking a Support Line Technician to deliver first-tier investigation and documentation for technical issues reported by internal users. Duties include initial troubleshooting of PC, in-house, and 3rd party applications, plus ticket creation and incident logging.

Strong communication, AD experience, and familiarity with Windows Office are highly valued. Willingness to adjust shifts for PTO and support desk projects is expected.