First-Shift Guest Service Agent: Warm Welcomes

SJB Management; Newark (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly wage

Health insurance

EAP

PTO from day one

Paid holidays

Hotel discounts

Recognition program

Job summary

SJB Hotels Inc. is seeking a friendly Guest Service Agent for a Courtyard by Marriott location in Newark, OH. You will greet guests, assist with check-in/check-out, handle requests, and share local tips to help guests enjoy a memorable stay.

We value hospitality, clear communication, and a positive attitude. Training is provided, with comprehensive benefits including health insurance, PTO from day one, and hotel discounts across partner brands.

Qualifications

• High School Diploma or equivalent; hospitality training is a plus.
• Clear communication with guests, teammates and supervisors.
• Familiarity with basic office software is helpful; training provided.

Responsibilities

• Greet guests with a smile and assist with check-in/check-out.
• Handle guest requests and resolve on-the-spot issues.
• Manage bookings, cancellations, and changes to maximize occupancy.
• Share local attractions and dining options to enhance stays.
• Follow hotel safety protocols and protect guest information.
• Assist with daily reports, inventory, and keeping areas tidy.

Skills

Guest service

Communication

Problem solving

Reservation management

Local knowledge

Safety procedures

Teamwork

Cash handling

Education

High School Diploma

Tools

Word

Excel

Job description

SJB Hotels Inc. is seeking a friendly Guest Service Agent for a Courtyard by Marriott location in Newark, OH. You will greet guests, assist with check-in/check-out, handle requests, and share local tips to help guests enjoy a memorable stay.

We value hospitality, clear communication, and a positive attitude. Training is provided, with comprehensive benefits including health insurance, PTO from day one, and hotel discounts across partner brands.