First-Shift Field Heavy Equipment Technician

Komatsu; Sparks (NV); On-site; USD 39,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Career planning and advancement

Employee discounts to OEM brands

Tool allowance

Job summary

Komatsu, a world leader in heavy equipment, seeks a Field Technician to maintain and repair machinery at customer sites, starting in Sparks, NV. You will work out of our Sparks location initially, then move into a service truck role after familiarization with Komatsu operations.

This role emphasizes applying your mechanical skills, adhering to safety protocols, and documenting work orders while delivering reliable repairs and customer service.

Qualifications

• Minimum requirement of a high school diploma or GED; an Associate Degree in Diesel Technology or related field is highly preferred.
• CDL preferred
• At least 5 years of hands-on experience in a similar mechanical or field technician role, or an equivalent combination of education and practical experience.
• Demonstrated strong communication skills, capable of providing excellent customer interactions and clear reporting.
• Proficiency with fundamental arithmetic required for precise measurement and calculation during repairs.
• Competency in basic computer applications necessary to manage work orders, documentation, and communication tools.
• Exceptional troubleshooting skills with the ability to swiftly and accurately diagnose mechanical problems.
• Solid mechanical aptitude with familiarity in diesel engines, heavy machinery, or related equipment technologies.
• Flexibility to work varied schedules, including potential shift work, to meet operational demands efficiently.

Responsibilities

• Achieve and maintain an annual repair efficiency rate of at least 85% by delivering high-quality mechanical repairs and services.
• Ensure that rework hours are kept under 3% of total billed hours to maximize efficiency and customer satisfaction.
• Adhere strictly to standardized repair times and actively work toward meeting or exceeding balanced scorecard objectives, contributing to overall company performance metrics.
• Prioritize health and safety in every task, strictly following all regulatory and company policies to maintain a secure working environment.
• Accurately maintain detailed documentation related to repair processes, parts used, and time spent, while implementing contamination control measures to protect equipment integrity.
• Provide precise and timely quotes for repair services, maintaining transparent communication and exceptional customer service at every stage.
• Diagnose mechanical and technical issues using advanced troubleshooting procedures, ensuring all repairs are thoroughly tested, validated, and meet quality standards before completing work orders.
• Apply systematic failure analysis techniques to diagnose complex problems effectively, facilitating long-term solutions and minimizing recurring issues.

Education

High school diploma or GED

Associate degree in Diesel Technology or related field

Tools

Basic computer applications

Job description

Komatsu, a world leader in heavy equipment, seeks a Field Technician to maintain and repair machinery at customer sites, starting in Sparks, NV. You will work out of our Sparks location initially, then move into a service truck role after familiarization with Komatsu operations.

This role emphasizes applying your mechanical skills, adhering to safety protocols, and documenting work orders while delivering reliable repairs and customer service.