First Shift Data Center Operations Manager

Webhosting; Buffalo, Northern (NY, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Rackspace Technology is seeking a First Shift Data Center Operations Manager in Buffalo, NY. You will lead a datacenter operations team to ensure 99.999% uptime, manage vendor relations, and drive improvements in procedures and equipment while coordinating with contractors and leadership.

The role requires on-site presence and may include nights, weekends, and holidays due to 24x7 operations. You will oversee OS installations, hardware upgrades, and network hardware integration as part of daily

Qualifications

• Experience leading a datacenter operations team.
• Ability to plan, operate, and maintain datacenter equipment.
• Skilled in vendor selection and contract negotiations.

Responsibilities

• Manage a team of datacenter operation engineers and maintain uptime.
• Report operational performance to leadership.
• Recommend procedural or equipment changes to increase productivity and reduce cost.
• Train employees on policies and procedures and engage them in change.
• Coordinate with vendors and contractors to meet Data Center needs on time and cost-effectively.
• Perform OS administration and hardware troubleshooting across Windows and Linux environments.

Skills

Team management

Vendor management

Project coordination

Leadership

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESX

Job description

First Shift Data Center Operations Manager

Rackspace ·United States, Buffalo - NY

On-site Full-time Not specified Infrastructure

Job Description

Job Summary:As the Manager of our datacenter operations team you’ll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You’ll support mission-critical servers and must maintain better than 99.999 % uptime. You’ll also be responsible for vendor selection and various contract negotiations.

Location/Hours:

• This will be a1st shiftposition however due to the 24×7 operations of the facility you must be able to work a flexible schedule that may include nights, weekends, and/or holidays.

Key Responsibilities:

• Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
• Report on operational performance to the DC General Manager and leadership team.
• Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Train employees on policies and procedures and engage them in change.
• Recommend employees for hiring, promotions, demotions, etc.
• Provide input on pay reviews.
• Prepare and perform performance appraisals.
• Monitor and prioritize an internal ticketing system.
• Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Conduct operating systems administration including setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Install or remove fiber or copper cabling.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
• Ensure adherence to global processes and quality control standards for all work performed by the team.
• Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost-effective manner.

#LI-Onsite #LI-AS

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $119,686.00/year in our lowest geographic market up to $159,547.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security – to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.