First line support ERP

Barthel GmbH; Town of Belgium (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

Tailored training

Warm working environment

Innovative tools

Attractive salary package

Job summary

Barthel GmbH in the Town of Belgium, Wisconsin, is seeking a motivated First line support employee to assist colleagues with their ERP system. The ideal candidate will serve as the first point of contact for user questions, analyze issues, and promote process improvements. Fluency in Dutch and English, along with a structured and solution-oriented mindset, is expected. The company offers growth opportunities, tailored training, and an attractive salary package within a close-knit environment focused on innovation and sustainability.

Qualifications

• Starter or initial experience in administration or IT support.
• Solution-oriented and eager to learn.
• Ability to work under mild pressure.

Responsibilities

• Serve as the first contact point for ERP system questions.
• Analyze first-line issues and escalate as necessary.
• Document solutions and share knowledge.

Skills

Fluent in Dutch

Fluent in English

Clear communication

Customer-friendly

Problem-solving

Tools

ERP systems

CERM

Job description

Founded in 2018, the Belgian based Asteria Group has emerged as a fast-growing European leader in the label and packaging sector. With 40 sites across Europe, from Spain to Finland, we offer an extensive range of services and printing specialities.

At Asteria Group, we work every day with passion on innovative and sustainable solutions in the label industry. With more than 40 production sites across Europe, we are a fast-growing and forward-looking group, focused on quality, technology, and people.To strengthen our Project Team, we are looking for a motivated First line support employee to assist our colleagues in using our standardized ERP system – a software package tailored to printing companies and label specialists.

At ASTERIA we create a creative and dynamic working environment where every idea matters. Our group is international, diverse and constantly evolving. Join a company driven by growth, innovation and professionalization – and one that supports your personal development.

The profile:

You will be the first point of contact for colleagues with questions or issues regarding the ERP system. By guiding and supporting them in using the system efficiently, you will help ensure smooth and error-free processes in production, administration, and logistics.

• Registering and responding to incoming questions about the use and functionality of the ERP system and related tools (via phone, e-mail, or ticketing system).
• Analyzing and resolving first-line issues, or correctly escalating them to the second line.
• Providing clear documentation of solutions and contributing to knowledge sharing.
• Actively contributing ideas for structural process improvements and user experience.
• Building bridges between users, the sites, and the operational teams within Asteria.

Your profile:

• You are a starter or have initial experience in administration or IT support.
• You enjoy working in a structured way, are eager to learn, and solution-oriented.
• You communicate clearly and customer-friendly – even under mild pressure.
• You are fluent in Dutch and English; basic knowledge of French or German is a plus.
• Affinity with ERP systems such as CERM or with the graphic sector is an asset, but not a requirement.

We offer:

• Growth opportunities within an international and fast-growing group focused on innovation and sustainability.
• Tailored training and guidance – you will learn everything about our ERP system and business processes.
• A warm, close-knit working environment where collaboration is key.
• Innovative tools and space to bring in your own ideas.
• A sustainable company culture with attention to people and the environment.
• An attractive salary package with extra-legal benefits.