First Line Risk Analyst

Citizens Bank; Johnston (RI); Híbrido; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Generous PTO

Descripción de la vacante

Citizens Bank invites applications for a First Line Risk Analyst. This hybrid role involves supporting control monitoring, testing activities, and governance across ETS risk and control environments.

You will collaborate with business partners and risk managers to assess controls and drive remediation efforts. You will gain exposure to cybersecurity, cloud services, regulatory requirements, and risk reporting while developing expertise within a financial services setting.

Formación

• Bachelor's degree in Information Technology, Cybersecurity, Risk Management, Information Systems, or related field, or equivalent work experience.
• 2+ years of experience in technology risk, information security, cybersecurity, audit, compliance, controls, operational risk, or related functions.
• Knowledge of information security, cybersecurity, infrastructure, cloud operations, SDLC methodologies, and/or DevSecOps practices.
• Understanding of cloud-based service models (IaaS, PaaS, SaaS).
• Familiarity with risk/control frameworks like NIST 800-53, CSF, COBIT, ITIL.
• Strong analytical and problem-solving skills with data interpretation ability.
• Proficient with Microsoft Excel, Word, PowerPoint.
• Ability to work independently and collaboratively in a team.

Responsabilidades

• Execute control monitoring and testing activities per methodologies and timelines.
• Assess controls to identify risks and gaps for improvement.
• Monitor and report KRIs and KCIs.
• Maintain RCSAs, process maps, and docs in systems of record.
• Develop risk dashboards and management reporting metrics.
• Document and track control issues and remediation actions.
• Analyze testing results to identify trends and improvement opportunities.
• Collaborate with stakeholders and risk managers on governance activities.
• Support audit, regulatory, compliance, and issue management activities.
• Evaluate controls related to information security, cybersecurity, infrastructure, cloud services, and DevSecOps.

Conocimientos

Analytical skills

Communication skills

Risk management

Problem-solving

Independent work

Educación

Bachelor's degree (Info Tech, Cybersecurity, Risk mgmt, Info Systems, Finance)

Herramientas

Archer

ServiceNow

Jira

Power BI

Tableau

Splunk

Descripción del empleo

Description

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week from one of the following hub locations:

• Johnston, RI
• Westwood, MA

Remote work is not available for this position.

First Line Risk Analyst

Description

At Citizens, we believe in creating opportunities for growth and development.

As a First Line Risk Analyst, you will support the execution of control monitoring and testing activities designed to assess the effectiveness of the Enterprise Technology & Security (ETS) risk and control environment. Working closely with business partners and First Line Risk Managers, you will evaluate key controls, monitor risk indicators, support Risk and Control Self-Assessments (RCSAs), and contribute to risk reporting and governance activities.

In this role, you will help identify potential control gaps, support issue remediation efforts, and provide analysis that strengthens risk management practices. You will gain exposure to technology risk frameworks, cybersecurity controls, cloud services, regulatory requirements, and continuous monitoring processes while developing expertise in risk management and control testing.

Primary Responsibilities

• Execute control monitoring and testing activities in accordance with established methodologies and timelines.
• Assess technology and operational controls to identify potential risks, control gaps, and areas for improvement.
• Monitor and report Key Risk Indicators (KRIs) and Key Control Indicators (KCIs).
• Maintain Risk and Control Self-Assessments (RCSAs), process maps, and supporting documentation within designated systems of record.
• Contribute to the development of risk dashboards, management reporting, and control monitoring metrics.
• Document and track control issues, remediation activities, and corrective action plans.
• Analyze testing results and control performance data to identify trends and opportunities to enhance control effectiveness.
• Partner with business stakeholders and First Line Risk Managers to support risk management initiatives and governance activities.
• Support audit, regulatory, compliance, and issue management activities.
• Assist in evaluating controls related to information security, cybersecurity, infrastructure, cloud services, and DevSecOps environments.

Required Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Business, Risk Management, Information Systems, Finance, or a related field, or equivalent work experience.
• 2+ years of experience in technology risk, information security, cybersecurity, audit, compliance, controls, operational risk, or related functions.
• Knowledge of information security, cybersecurity, infrastructure, cloud operations, software development lifecycle (SDLC) methodologies, and/or DevSecOps practices.
• Understanding of cloud-based service models including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Working knowledge of risk and control frameworks such as NIST 800-53, NIST Cybersecurity Framework (CSF), COBIT, ITIL, or similar standards.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable insights.
• Ability to manage multiple priorities and meet deadlines with minimal oversight.
• Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical stakeholders.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience supporting control testing, control monitoring, risk assessments, audit, compliance, or risk management programs.
• Experience with Governance, Risk, and Compliance (GRC) platforms such as Archer.
• Familiarity with ServiceNow, Jira, or similar IT service management tools.
• Exposure to security and monitoring tools such as Splunk, Qualys, DataDog, Wiz, CyberArk, or similar technologies.
• Experience with cloud platforms such as AWS and/or Microsoft Azure.
• Familiarity with reporting and visualization tools such as Power BI or Tableau.
• Experience using data and metrics to support risk-based decision making.
• Exposure to Python or other analytical tools.
• Experience working in a regulated industry, preferably financial services.

Preferred Certifications

• CISA (Certified Information Systems Auditor)
• CRISC (Certified in Risk and Information Systems Control)
• CISM (Certified Information Security Manager)
• AWS Cloud Practitioner
• Microsoft Azure Fundamentals

Education

Bachelor's degree in Information Technology, Cybersecurity, Risk Management, Information Systems, or a related field, or equivalent work experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policies of local and state jurisdictions in the United States. For an overview of our benefits, visit our Careers site - https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.