First Line Risk Analyst

Citizens; Johnston (RI); Hybride; USD 65 000 - 100 000; Plein temps

Résumé du poste

Citizens seeks a First Line Risk Analyst to support control monitoring and testing within the Enterprise Technology & Security group. You will evaluate controls, monitor KRIs/KCIs, maintain RCSAs, and contribute to risk reporting and governance activities.

This role requires a Bachelor's degree and 2+ years in technology risk, information security, or related disciplines, plus knowledge of NIST/CSF/ITIL, cloud services, and dashboards (Power BI/Tableau).

Qualifications

• Bachelor's degree or equivalent in IT, cybersecurity, risk management, information systems, or related field.
• 2+ years of experience in technology risk, information security, cybersecurity, audit, or compliance.
• Knowledge of information security, cybersecurity, infrastructure, cloud operations, SDLC, and DevSecOps.
• Understanding of cloud service models (IaaS, PaaS, SaaS).
• Familiarity with risk frameworks (NIST 800-53, NIST CSF, COBIT, ITIL).
• Strong analytical and communication skills; able to translate data into insights.

Responsabilités

• Execute control monitoring and testing according to established methodologies and timelines.
• Assess technology and operational controls to identify risks and gaps.
• Monitor and report KRIs and KCIs; maintain RCSAs and process maps.
• Develop risk dashboards and management reporting; track control issues and remediation.
• Support audit, regulatory, and governance activities; assist in cloud/security evaluations.

Connaissances

Analytical thinking

Communication skills

Team collaboration

Excel proficiency

Problem solving

Formation

Bachelor's degree in Information Technology / Cybersecurity / Risk Management / Information Systems

Outils

Archer (GRC)

ServiceNow

Jira

Power BI

Splunk

Description du poste

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week from one of the following hub locations:

• Johnston, RI
• Westwood, MA

Remote work is not available for this position.

First Line Risk Analyst

At Citizens, we believe in creating opportunities for growth and development. As a First Line Risk Analyst, you will support the execution of control monitoring and testing activities designed to assess the effectiveness of the Enterprise Technology & Security (ETS) risk and control environment. Working closely with business partners and First Line Risk Managers, you will evaluate key controls, monitor risk indicators, support Risk and Control Self-Assessments (RCSAs), and contribute to risk reporting and governance activities. In this role, you will help identify potential control gaps, support issue remediation efforts, and provide analysis that strengthens risk management practices. You will gain exposure to technology risk frameworks, cybersecurity controls, cloud services, regulatory requirements, and continuous monitoring processes while developing expertise in risk management and control testing.

Primary Responsibilities

• Execute control monitoring and testing activities in accordance with established methodologies and timelines.
• Assess technology and operational controls to identify potential risks, control gaps, and areas for improvement.
• Monitor and report Key Risk Indicators (KRIs) and Key Control Indicators (KCIs).
• Maintain Risk and Control Self-Assessments (RCSAs), process maps, and supporting documentation within designated systems of record.
• Contribute to the development of risk dashboards, management reporting, and control monitoring metrics.
• Document and track control issues, remediation activities, and corrective action plans.
• Analyze testing results and control performance data to identify trends and opportunities to enhance control effectiveness.
• Partner with business stakeholders and First Line Risk Managers to support risk management initiatives and governance activities.
• Support audit, regulatory, compliance, and issue management activities.
• Assist in evaluating controls related to information security, cybersecurity, infrastructure, cloud services, and DevSecOps environments.

Required Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Business, Risk Management, Information Systems, Finance, or a related field, or equivalent work experience.
• 2+ years of experience in technology risk, information security, cybersecurity, audit, compliance, controls, operational risk, or related functions.
• Knowledge of information security, cybersecurity, infrastructure, cloud operations, software development lifecycle (SDLC) methodologies, and/or DevSecOps practices.
• Understanding of cloud-based service models including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Working knowledge of risk and control frameworks such as NIST 800-53, NIST Cybersecurity Framework (CSF), COBIT, ITIL, or similar standards.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable insights.
• Ability to manage multiple priorities and meet deadlines with minimal oversight.
• Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical stakeholders.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience supporting control testing, control monitoring, risk assessments, audit, compliance, or risk management programs.
• Experience with Governance, Risk, and Compliance (GRC) platforms such as Archer.
• Familiarity with ServiceNow, Jira, or similar IT service management tools.
• Exposure to security and monitoring tools such as Splunk, Qualys, DataDog, Wiz, CyberArk, or similar technologies.
• Experience with cloud platforms such as AWS and/or Microsoft Azure.
• Familiarity with reporting and visualization tools such as Power BI or Tableau.
• Experience using data and metrics to support risk-based decision making.
• Exposure to Python or other analytical tools.
• Experience working in a regulated industry, preferably financial services.

Preferred Certifications

• CISA (Certified Information Systems Auditor)
• CRISC (Certified in Risk and Information Systems Control)
• CISM (Certified Information Security Manager)
• AWS Cloud Practitioner
• Microsoft Azure Fundamentals

Education

Bachelor's degree in Information Technology, Cybersecurity, Risk Management, Information Systems, or a related field, or equivalent work experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policies of local and state jurisdictions in the United States. For an overview of our benefits, visit our Careers site - https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.