First-Line Omnichannel Tech Support Specialist

SentriLock; Kentucky; On-site; USD 35,000 - 45,000; Full time

Job summary

SentriLock, based in Kentucky, is seeking a Customer Experience Specialist 1 to provide technical support in a fast-paced contact center. The ideal candidate will have strong customer relationship skills and proficiency in Microsoft Office Suite.

Responsibilities include delivering support through various channels, logging customer interactions, and maintaining knowledge of company products. This role requires at least a high school diploma and customer service experience.

Qualifications

• 1+ year customer service experience required.
• 1+ year contact center and/or technical support experience preferred.
• Bilingual fluency in French, Spanish, or Chinese preferred.

Responsibilities

• Deliver level 1 account and technical support via phone, email, chat, and text.
• Respond professionally to all customer contacts.
• Log and code customer interactions accurately.

Skills

Customer relationship skills

Technical troubleshooting

Communication skills

Microsoft Office Suite proficiency

Education

High School Diploma or Equivalent

Associate's Degree in technology

Job description

SentriLock, based in Kentucky, is seeking a Customer Experience Specialist 1 to provide technical support in a fast-paced contact center. The ideal candidate will have strong customer relationship skills and proficiency in Microsoft Office Suite.

Responsibilities include delivering support through various channels, logging customer interactions, and maintaining knowledge of company products. This role requires at least a high school diploma and customer service experience.