Omnichannel Tech Support Specialist

SentriLock; Olde West Chester (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

SentriLock, located in Olde West Chester, Ohio, is seeking a Customer Experience Specialist 1 to provide exceptional customer support through phone, email, chat, and text. This full-time role requires strong communication and technical troubleshooting skills.

The ideal candidate will have a High School Diploma or equivalent, with a preference for an Associate’s Degree in technology, along with customer service experience. Proficiency in Microsoft Office and bilingual abilities are advantageous.

Qualifications

• 1+ year customer service experience is required.
• 1+ year contact center and/or technical support experience is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Deliver level 1 account and technical support via various channels.
• Log and code customer interactions accurately.
• Collaborate with coworkers on support documentation.

Skills

Customer relationship skills

Communication skills

Technical troubleshooting skills

Bilingual fluency (French, Spanish, Chinese)

Proficiency in Microsoft Office Suite

Education

High School Diploma or Equivalent

Associate’s Degree in technology

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

SentriLock, located in Olde West Chester, Ohio, is seeking a Customer Experience Specialist 1 to provide exceptional customer support through phone, email, chat, and text. This full-time role requires strong communication and technical troubleshooting skills.

The ideal candidate will have a High School Diploma or equivalent, with a preference for an Associate’s Degree in technology, along with customer service experience. Proficiency in Microsoft Office and bilingual abilities are advantageous.