First Impressions Coordinator- Part-Time

DETROIT TRAINING CENTER, INC; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Detroit Training Center is seeking a friendly front desk administrator to create a positive first impression for visitors, callers, and online registrants. Responsibilities include greeting guests, maintaining a clean front desk, answering the main line, processing payments, logging contacts in Salesforce, assisting instructors, and distributing promotional materials.

Requirements: at least 1 year in a similar role, a high school diploma or GED, proficiency with computers, attention to detail,

Qualifications

• 1 year of administrative/office experience required.
• Proficient with computers and basic software.
• Detail-oriented with strong multitasking ability.
• Excellent communication and customer service skills.

Responsibilities

• Greet visitors and callers to create a positive first impression.
• Maintain the front desk area and ensure a clean, organized lobby.
• Answer the main telephone line and route calls, emailing messages with who/what/when/where/why.
• Take payments from students or companies and document according to policy.
• Enter all contacts into Salesforce to support follow-up and communications.
• Assist instructors with class preparations and attendance tracking.
• Distribute promotional materials and information requested via calls, emails, or registrations.

Skills

Administrative/Office

Customer service

Multitasking

Detail-oriented

Education

High school diploma or GED

Tools

Salesforce

Job description

Job Description:

The Detroit Training Center is looking for someone who can create a great first impression for everyone coming through our door, calling on the phone, or receiving a call back from a registration form they filled out online.

Schedule:

• Friday - Saturday -
• Friday 10:00am - 5:00pm
• Saturday 8:30am - 5:00pm

Job Duties:

• Greet everyone coming through the door with the desire to help
• Maintain the front desk area at Detroit Training Center with cleanliness.
• Answer the main telephone line - Answer questions to the best of your ability and transfer the calls to the correct people in the company, when needed. Any messages taken should be emailed to the recipient immediately with “who, what, when, where, how, why” being answered.
• Take payments from students or companies and document it according to policy.
• Enter all contacts into Salesforce, a sales database that will allow us to remind potential students about upcoming classes and let them know about new things we have going on at DTC
• Helping any students that have questions or concerns
• Assist instructors with preparing for class and record attendance
• Send out promotional materials and information requested by everyone who calls, emails, or registers online

Job Requirements:

• 1 year of experience in similar position
• Highschool Diploma or GED
• Proficient with computers
• Detail-oriented
• Able to Multitask

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative/Office: 1 year (Required)
• Customer service: 1 year (Required)