Firmwide Trainer

Axinn; Hartford (CT); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid remote work policy

Competitive pay and discretionary year

Generous paid time off

Disability and life insurance

401(k) Profit Sharing and Cash Balance

Medical, dental, and vision

FSA/HSA

Employee Assistance Program

Student loan refinancing

Lifestyle reimbursement

Job summary

Axinn seeks a proactive Firmwide Technology Trainer to advance technology adoption and user productivity. You will design, deliver, and evaluate training for attorneys, paralegals, and staff while collaborating with IT, HR, and leadership to support onboarding and change initiatives.

Responsibilities include content development, LMS administration, and measuring training effectiveness in a fast-paced professional services environment. A Bachelor’s degree and 3+ years of experience are required.

Qualifications

• Bachelor’s degree or equivalent in education, instructional design, learning & development, communications, IT, or business.
• Three+ years designing and delivering technology or professional skills training.
• Experience developing instructional materials for adult learners.
• Experience facilitating in-person and virtual training programs.
• Experience administering a Learning Management System (LMS).
• Strong presentation, facilitation, and communication skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of adult learning principles and change management.

Responsibilities

• Design, develop, and deliver instructor-led, virtual, and self-paced technology training.
• Facilitate new hire technology orientation and onboarding for legal and staff roles.
• Create learning paths aligning onboarding and skill development.
• Deliver sessions for varying experience levels and business needs.
• Assess training needs via stakeholder feedback and performance trends.
• Develop and maintain training materials and resources.

Skills

Instructional Design

Content Development

LMS Administration

Public Speaking

Communication

Project Management

Adult Learning

Microsoft 365

Education

Bachelor's degree in Education/ID/LD/Comms/IT/Business or related field

Tools

LMS platforms

eLearning tools

Document management systems

Microsoft 365

Job description

Incisive. Inclusive. Invested. We’re Axinn.

Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally.

Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products.

At Axinn, inclusivity is central to who we are. We have a purpose that goes beyond profit, which includes fostering a fair, welcoming workplace and supporting the communities where we live and work. We actively recognize talent and promote opportunities for all team members. By embracing the unique experiences and perspectives of our people, we fuel creativity and deliver results for our clients.

Incisive. Inclusive. Invested. We’re Axinn.

Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally.

Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products.

At Axinn, inclusivity is central to who we are. We have a purpose that goes beyond profit, which includes fostering a fair, welcoming workplace and supporting the communities where we live and work. We actively recognize talent and promote opportunities for all team members. By embracing the unique experiences and perspectives of our people, we fuel creativity and deliver results for our clients.

The Firmwide Technology Trainer plays a critical role in advancing technology adoption, user productivity, and continuous learning across the Firm. This position is responsible for designing, delivering, and evaluating technology training programs for attorneys, paralegals, administrative professionals, and business services staff.

Working closely with Information Technology, Human Resources, and departmental leadership, the Firmwide Technology Trainer develops engaging learning experiences that support onboarding, professional development, technology implementations, and firm change initiatives. The role combines instructional design, classroom facilitation, learning management system administration, content development, and stakeholder collaboration to ensure employees have the knowledge and skills needed to work effectively and efficiently.

Incisive. Inclusive. Invested. We’re Axinn.

Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally.

Focusing on antitrust, intellectual property, and high-stakes litigation, our extensive teams in the U.S. possess deep knowledge and client-side experience across a range of sectors, including technology, healthcare, life sciences, and consumer products.

At Axinn, inclusivity is central to who we are. We have a purpose that goes beyond profit, which includes fostering a fair, welcoming workplace and supporting the communities where we live and work. We actively recognize talent and promote opportunities for all team members. By embracing the unique experiences and perspectives of our people, we fuel creativity and deliver results for our clients.

The Firmwide Technology Trainer plays a critical role in advancing technology adoption, user productivity, and continuous learning across the Firm. This position is responsible for designing, delivering, and evaluating technology training programs for attorneys, paralegals, administrative professionals, and business services staff.

Working closely with Information Technology, Human Resources, and departmental leadership, the Firmwide Technology Trainer develops engaging learning experiences that support onboarding, professional development, technology implementations, and firm change initiatives. The role combines instructional design, classroom facilitation, learning management system administration, content development, and stakeholder collaboration to ensure employees have the knowledge and skills needed to work effectively and efficiently.

The ideal candidate is a proactive learning professional who excels at translating complex technology concepts into practical, user-friendly training solutions and enjoys working in a fast-paced professional services environment.

Duties and Responsibilities

Training Design and Delivery

• Design, develop, and deliver engaging instructor-led, virtual, and self-paced technology training programs for Firm personnel.
• Facilitate New Hire Technology Orientation and onboarding programs for attorneys, legal support professionals, and business services staff.
• Create structured learning paths that support employee onboarding, skill development, and technology proficiency.
• Deliver individual, small-group, and large-scale training sessions tailored to varying experience levels and business needs.
• Assess training needs and identify skill gaps through stakeholder consultation, user feedback, and performance trends.
• Adapt instructional methods and content to meet evolving business requirements and learning preferences.

Instructional Design and Content Development

• Develop and maintain training materials, including user guides, quick-reference materials, job aids, FAQs, videos, eLearning modules, and other learning resources.
• Create training content that supports core Firm technologies, business applications, and productivity tools.
• Ensure training materials are accurate, current, accessible, and aligned with Firm standards and branding.
• Maintain centralized repositories of training content and knowledge resources.

Learning Management System Administration

• Administer the Firm's Learning Management System (LMS), including user management, course assignments, learning paths, and reporting.
• Monitor participation, completion rates, and learner engagement metrics.
• Analyze training effectiveness and recommend improvements based on data, feedback, and business outcomes.
• Coordinate and manage third-party training content and vendor-provided learning resources.

Technology Adoption and Change Management

• Support technology implementations, upgrades, and strategic initiatives through training, documentation, communications, and user readiness activities.
• Partner with IT teams and business stakeholders to develop training strategies that support successful technology adoption.
• Assist with pilot testing, user acceptance activities, and readiness assessments related to new systems and applications.
• Serve as a trusted resource for end users during periods of firm and technological change.

Collaboration and Continuous Improvement

• Build strong working relationships with attorneys, business professionals, and Firm leadership to identify learning needs and opportunities.
• Collaborate with Information Technology teams to ensure training materials accurately reflect Firm policies, procedures, and technology standards.
• Stay current on adult learning principles, instructional technologies, legal industry trends, and emerging learning solutions like Digital Adoption Platforms.
• Participate in special projects and perform other duties as assigned.

Required Qualifications:

• Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Information Technology, Business, or a related field, or an equivalent combination of education and experience.
• Three (3) or more years of experience designing and delivering technology, software, or professional skills training.
• Experience developing instructional materials and learning content for adult learners.
• Experience facilitating both in-person and virtual training programs.
• Experience administering or supporting a Learning Management System (LMS).
• Strong presentation, facilitation, and public speaking skills.
• Excellent written and verbal communication skills with the ability to communicate effectively with individuals at all organizational levels.
• Demonstrated ability to organize, prioritize, and manage multiple projects simultaneously.
• Strong analytical, problem-solving, and critical-thinking skills.
• Advanced proficiency with Microsoft Office and Microsoft 365 applications.

Preferred Qualifications:

• Experience working in a law firm, professional services organization, or other client-service-focused environment.
• Experience supporting technology implementations, software rollouts, and change management initiatives.
• Experience with eLearning development tools and digital learning platforms.
• Familiarity with document management systems, collaboration platforms, and legal technology applications.
• Professional certifications in training, instructional design, learning and development, or change management.

Core Competencies

• Exceptional client service orientation
• Strong interpersonal and relationship-building skills
• Effective facilitation and presentation abilities
• Adaptability and continuous learning mindset
• Initiative and accountability
• Organizational and project management skills
• Collaboration and teamwork
• Attention to detail
• Sound judgment and professionalism
• Ability to influence and drive technology adoption
• Commitment to delivering a positive learner experience

Benefits

At Axinn, we offer market competitive wages and generous benefit options to our valued employees. This includes, but is not limited to, the following:

• Competitive starting pay, potential for annual increases, and annual discretionary bonus eligibility
• Generous paid time off benefits (vacation, personal days, floating holidays, paid holidays, and sick leave)
• Firm paid short and long-term disability, plus life and accident insurance
• 401(k) Profit Sharing Plan and Cash Balance Retirement Plan
• Comprehensive medical, dental, and vision insurance options
• Flexible spending and health savings accounts (medical plan dependent)
• Firm paid comprehensive Employee Assistance Program (EAP)
• Student loan refinancing discounts
• Lifestyle reimbursement program
• Hybrid remote work schedules are available for most employees (per current policy, in‑office presence is required at least 3-days per week and fully remote roles are not available)

Position Details

This is a full-time, benefits eligible, exempt level position. Final rate of pay will be commensurate with the incumbent’s experience, with a targeted hiring range of $80,000 – $110,000 for CT, $95,000 – $130,000 per year for NY/DC, and $100,000 – $150,000 for SF (with the upper end of the range reserved for highly qualified applicants). T his position is currently available in our NY/DC/CT/SF office locations only.

Axinn is an equal employment opportunity employer and is committed to creating an environment that draws upon the strength of the diversity of its workforce to achieve excellence in the Firm's field and beyond.