Firearms Sales Expert - Customer-Focused & Knowledgeable

Rural King; Kokomo (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Associate Discount

SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

Chaplaincy Services

Job summary

Rural King is seeking a Firearms Sales Associate in Kokomo, IN to deliver exceptional customer service, share product knowledge, and ensure compliance with firearms laws. You’ll greet customers, assess needs, provide guidance, and process transactions at the POS in a fast-paced retail environment.

Role emphasizes safety, product demonstrations, upselling, and maintaining organized displays while building long-term customer relationships and supporting store initiatives.

Qualifications

• High school diploma or equivalent; firearms safety training is a plus.
• Previous firearms sales experience preferred.
• Knowledge of federal, state, and local firearms laws.
• Strong interpersonal and communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to manage cash transactions and maintain records.
• Commitment to safety and customer service.

Responsibilities

• Greet customers and create a welcoming atmosphere.
• Engage customers to understand needs and budget.
• Provide expert guidance and unbiased recommendations.
• Ensure compliance with firearms laws and regulations.
• Complete firearm compliance training.
• Assist customers with ammunition and accessories.
• Maintain organized firearms displays and pricing.
• Process transactions accurately at the POS.
• Stay updated on firearm trends.
• Address customer questions and resolve issues.
• Build long-term relationships for repeat business.
• Demonstrate product features and conduct demonstrations.
• Utilize upselling and cross-selling techniques.
• Promote exclusive offers and loyalty programs.
• Handle special orders and returns.
• Support visual merchandising.
• Participate in cross-training.
• Engage in training programs and continuous learning.
• Provide friendly internal and external support.
• Uphold Rural King's values.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Attention to detail

Regulatory compliance knowledge

Cash handling / POS

Teamwork

Education

High school diploma or equivalent

Firearms safety training (plus)

Tools

POS system

Customer management software

Job description

Rural King is seeking a Firearms Sales Associate in Kokomo, IN to deliver exceptional customer service, share product knowledge, and ensure compliance with firearms laws. You’ll greet customers, assess needs, provide guidance, and process transactions at the POS in a fast-paced retail environment.

Role emphasizes safety, product demonstrations, upselling, and maintaining organized displays while building long-term customer relationships and supporting store initiatives.