Firearms Retail Associate | Cashier & Licensing Clerk

Vance Outdoors, Inc.; Hebron (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Vance Outdoors, Inc. in Hebron, OH is seeking a detail-oriented associate to handle firearm sales data entry, licensing, and customer service.

You will process payments, issue receipts, and ensure compliance with ATF guidelines while managing ODNR licensing requirements and helping customers on the sales floor. The role requires strong data entry and cash handling, with duties including answering phones, inventory support, and maintaining organized displays.

Responsibilities

• Handles customer needs and issues to ensure satisfaction.
• Process sales, returns, layaways, and special orders via the POS system.
• Enter data for firearm sales per ATF guidelines.
• Communicate issues to management.
• Promote a positive department culture.
• Answer and route incoming calls.
• Operate ODNR licensing procedures.
• Inspect merchandise pricing and functionality.
• Process payments and issue receipts.
• Assist customers and respond to inquiries/complaints.
• Assist with inventory movement between warehouse and sales floor.
• Maintain shelves and displays, and sell merchandise.
• Enforce safety, health, and security rules.
• Adhere to company policies and procedures.

Skills

Customer service

Data entry

Cash handling

POS system

Phone handling

Tools

POS system

ODNR licensing portal

ATF guidelines tools

Job description

Vance Outdoors, Inc. in Hebron, OH is seeking a detail-oriented associate to handle firearm sales data entry, licensing, and customer service.

You will process payments, issue receipts, and ensure compliance with ATF guidelines while managing ODNR licensing requirements and helping customers on the sales floor. The role requires strong data entry and cash handling, with duties including answering phones, inventory support, and maintaining organized displays.