Fire Suppression Service Technician

Hiller Companies; Lexington (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan(s)

Life insurance

Paid time off

Boot allowance

Job summary

The Hiller Companies, LLC is seeking a Fire Suppression Service Technician to inspect, test, maintain and repair kitchen hood suppression systems across client facilities. You will ensure system reliability, safety, and regulatory compliance while working hands-on with fire protection equipment.

Responsibilities include testing cylinders, recharging agents, identifying and fixing issues, and reporting findings. Strong NFPA knowledge and customer-service skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years of directly related experience.
• Valid state-specific license required.
• Strong knowledge of NFPA 17 and NFPA 96 standards.
• Proficiency with hand and power tools and pipe threading equipment.
• Valid driver's license with clean record and ability to travel to client sites.
• Excellent communication and customer service skills.

Responsibilities

• Inspect and test fire suppression systems per NFPA codes.
• Perform routine maintenance on cylinders, nozzles, release mechanisms, and control panels.
• Test and recharge agent cylinders; ensure proper pressure and fill.
• Identify and troubleshoot leaks or faults; implement NFPA-compliant fixes.
• Repair and replace components as needed; ensure NFPA compliance.
• Coordinate with clients to schedule visits and suggest improvements.
• Prepare inspection reports, work orders, and parts usage documentation.
• Work with coordinators to optimize orders and scheduling.
• Maintain a clean, safe work environment following safety guidelines.

Skills

Communication

Customer service

Safety awareness

Ability to travel

Independence

Education

High school diploma or equivalent

Tools

Hand and power tools

Pipe threading machines

Job description

The Hiller Companies, LLC has an immediate opening forFire Suppression Service Technician.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Job Summary

A Fire Suppression Service Technician is responsible for the inspection, testing, maintenance, and repair of kitchen hood fire suppression systems in various facilities. The primary duty is to ensure the reliability, functionality, and compliance of fire suppression systems, including but not limited to, kitchen hood suppression systems, ensuring that all work is completed according to the applicable codes and standard

Key Responsibilities

• Conduct thorough inspections and tests on fire suppression systems, including kitchen hood suppression systems according to the requirements outlined in NFPA 17, NFPA96, and other applicable codes and standards
• Perform routine maintenance activities on fire suppression system components, including cylinders, nozzles, release mechanisms, and control panels, in accordance with NFPA standards and manufacturer specifications.
• Test and recharge agent cylinders as necessary, ensuring that they are properly pressurized and filled with the appropriate extinguishing agent
• Identify and troubleshoot issues with fire suppression systems, such as leaks, pressure problems, or malfunctioning components, and implement corrective actions as per NFPA requirements.
• Repair and replace fire suppression system components as needed, ensuring compliance with NFPA standards and manufacturer specifications.
• Coordinate with clients to schedule service visits and communicate recommendations for system improvements or upgrades based on NFPA requirements.
• Inspect and maintain gas cylinders, including hydrostatic testing, refilling, and reinstallation, following NFPA standards and manufacturer specifications.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, and parts usage, and customer notes, using the Service Trade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job- related notes, to prepare and deliver repair estimates in a timely manner
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.

Location(s)

1025 TATE BLVD SE, HICKORY , North Carolina 28602-4024 , United States

Requirements

What We Are Looking For:

• High school diploma or equivalent
• 2+ years directly related experience
• Valid state specific license, required
• Strong Knowledge of NFPA 17and other relevant standards and requirements for the inspection, testing, and maintenance of fire suppression systems
• Proficiency in using hand and power tools, pipe threading machines, and other equipment used in fire sprinkler installation
• Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Valid driver's license with a clean driving record.

Physical Requirements

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
• Ability to lift and carry up to 50 pounds.
• Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending, and kneeling for extended periods.
• Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short term disability, voluntary long term disability, critical illness & accident insurance and paid time off.
• Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers, and together, let’s make the world a safer place.