Fire Sprinkler Service Technician (union)

Johnson Controls, Inc.; Totowa (NJ); On-site; USD 91,000 - 124,000; Full time

Job summary

Johnson Controls offers a Fire Sprinkler Technician role in Totowa, NJ, handling service and repairs across commercial, industrial, and residential sprinkler systems. You will read blueprints and manuals, diagnose issues, and ensure customer satisfaction while coordinating with district staff.

The job requires travel and on-call availability. Applicants should have 2+ years in fire sprinkler work, be able to lift up to 50-70 lbs, and pass a background/drug check.

Qualifications

• 2+ years of documented experience in Fire Sprinkler/Suppression industry.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• High School Diploma or equivalent required.
• Must be willing to travel.
• Ability to perform physical labor up to 50-70 lbs.
• Able to climb ladders, scaffolding and high lift equipment up to 40 feet.
• Able to work weekends and participate in on-call rotation.
• Must pass pre-employment background and drug test.

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment malfunctions.
• Contact customer representative and ascertain equipment problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• Read and interpret blueprints, submittals, specifications, manuals and diagrams.
• Exhibit effective customer service by communicating with district staff and customers.
• Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

Skills

Fire Sprinkler Experience

Blueprint Reading

Customer Service

Physical Labor

Driver's License

Education

High School Diploma or equivalent

NICET Level II

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper, and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

What we look for

• 2+ years of documented experience in Fire Sprinkler/Suppression industry
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• High School Diploma or equivalent required
• Must be willing to travel.
• Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Able to participate in an on-call rotation schedule Overnight travel will be required
• Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test

  Preferred

  • NICET Level II

  Pay Range: $77.92 hourly rate determined by the CBA/rate sheet. Benefits are provided
  through a local labor union aligned with a collective bargaining agreement. The posted salary
  range reflects the target compensation for this role. However, we recognize that exceptional
  candidates may bring unique skills and experiences that exceed the typical profile. If you
  believe your background warrants consideration beyond the stated range, we encourage you
  to apply. To support an efficient and fair hiring process, we may use technology assisted tools,
  including artificial intelligence (AI), to help identify and evaluate candidates. All hiring
  decisions are ultimately made by human reviewers.