Fire Sprinkler Service Supervisor

YDU JC Air Cond & Ref Inc.- Dubai; Brecksville (OH); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

401(k) plan

Healthcare benefits

Paid time off

Job summary

Johnson Controls seeks a Fire Sprinkler Service Supervisor to lead the Sprinkler Service Department, ensuring safe, profitable service delivery for water-based systems. You will steward relationships with customers and oversee technicians and support staff.

The role requires deep sprinkler system expertise, leadership, and a track record of managing service operations with strong safety and quality standards. A Bachelor’s degree or NICET credential, plus relevant experience, is essential.

Qualifications

• 7+ years of experience with water-based fire sprinkler systems (wet/dry/pre-action).
• 3–5 years supervisory/management experience with revenue/margin responsibility.
• NICET Level II in Water-Based Systems or higher.
• Bachelor’s degree or equivalent professional experience.
• Strong leadership, organizational and team-building skills.
• Excellent verbal and written communication abilities.
• Ability to lift and carry up to 60 pounds; climb ladders/scaffolding.

Responsibilities

• Manage Sprinkler Department to a financial plan including OPEX, labor, inventory, and receivables.
• Own departmental P&L with revenue growth, margins, and profitability.
• Drive new service bookings and grow existing accounts.
• Maintain strong customer relationships from engagement through contract fulfillment.
• Ensure service commitments and contractual obligations are met.
• Coach technicians and staff; enforce safety programs and EH&S policies.
• Review blueprints and specifications to support job execution.
• Approve time reports, service documentation, and field issues.

Skills

Water-based systems

Supervisory experience

NICET Level II

Leadership

Communication

Safety compliance

IT literacy

Education

Bachelor’s degree or equivalent

NICET certification

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM systems

iPhone apps

Job description

About Us

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Fire Sprinkler Service Supervisor

Johnson Controls delivers fire protection and building technology solutions that help customers protect people, property, and operations.

Role Overview

The Fire Sprinkler Service Supervisor is responsible for the coordination, execution, safety, financial performance, and growth of the Sprinkler Service Department. You will provide leadership to technicians and support staff while ensuring high‑quality service delivery for water‑based fire protection systems, strong customer relationships, and consistent compliance with company and job site standards.

Key Responsibilities

• Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collections.
• Own departmental P&L with responsibility for revenue growth, margin performance, and profitability.
• Implement plans, programs, and processes to meet or exceed corporate goals and maximize market potential across service segments.
• Drive new service bookings and growth within existing customer accounts.
• Maintain strong customer relationships from initial engagement through service execution and contract fulfillment.
• Ensure service commitments and contractual obligations are consistently met.
• Resolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner.
• Hire, train, organize, and develop technicians and support staff into a high‑performing team.
• Set fair technician territories and workloads to optimize productivity and response times.
• Coach performance, identify training needs, and support growth in technical skills, sales awareness, customer service, and product knowledge.
• Participate in technician ride‑alongs to evaluate safety compliance, productivity, performance, and technical capability.
• Enforce Johnson Controls corporate safety programs and EH&S policies.
• Ensure safety training is current, thorough, and documented for all employees.
• Conduct or support workplace accident investigations and corrective actions as required.
• Support servicing and troubleshooting of wet, dry, and pre‑action sprinkler systems, fire pumps, backflows, and related water‑based fire protection systems.
• Review construction blueprints, diagrams, and specifications to support job execution and compliance.
• Approve time reports, service documentation, and operational reports.
• Coordinate schedule changes, discrepancies, and field issues with dispatch and management.
• Maintain safe, clean, and organized work areas and ensure proper use, storage, and security of tools, vehicles, and equipment.
• Work alternate shifts, weekends, and rotational on‑call coverage as required.

Qualifications

• Minimum 7 years of experience with water‑based fire sprinkler systems, including wet, dry, pre‑action systems, hydrants, and backflows.
• Minimum 3 to 5 years of supervisory or management experience with revenue and margin responsibility.
• NICET Level II in Water‑Based Systems or higher.
• Strong leadership, organizational, and team‑building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• Customer‑focused mindset with experience in high‑volume service environments.
• Action‑oriented, accountable, punctual, and detail‑oriented approach to work.
• Ability to work with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications.
• Ability to lift and carry equipment up to 60 pounds, climb ladders and scaffolding, and operate lifts up to 40 feet or higher while using required PPE.
• Nice to Have Bachelor’s degree or equivalent professional experience.
• Additional NICET certifications, such as Fire Alarm or Special Hazards.
• Experience managing large service territories or high‑revenue departments.

Why Join Us

• Competitive salary and commission / bonus plan.
• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• Comprehensive benefits package including 401(k), medical, dental, and vision care available day one.
• Extensive product and on‑the‑job/cross training opportunities with outstanding resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle.

HIRING SALARY RANGE

HIRING SALARY RANGE: $76,100 to $104,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.