Fire Service Technician

Johnson Controls, Inc.; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering top-notch service in fire and life safety systems. This role involves troubleshooting and repairing electronic systems, ensuring customer satisfaction through excellent communication and service. With opportunities for growth and a competitive benefits package, this position is perfect for those looking to make a meaningful impact in a collaborative environment. If you have a passion for technology and customer service, this is your chance to shine in a dynamic team that values your contributions and supports your professional development.

Benefits

Paid Training

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Health Savings Account

Life Insurance

401(k) with Company Match

Wellness Program

Qualifications

• 3+ years of experience with fire alarm and security systems.
• Ability to interpret blueprints and specifications.
• Strong organizational skills and positive attitude.

Responsibilities

• Diagnose and repair electronic fire alarm systems.
• Exhibit excellent customer service skills.
• Participate in on-call rotation and mentor others.

Skills

Fire Alarm Systems

Access Control Systems

Security Intrusion Systems

Customer Service Skills

Blueprint Interpretation

Technical Troubleshooting

Physical Labor Skills

Communication Skills

Education

High School Diploma

Technical Training

NICET II Certification

Tools

Computers

Smartphones

Ladders and Scaffolding

Job description

THIS POSITION WILL SERVICE SOUTHERN WA FROM OLYMPIA TO VANCOUVER.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customer representative and ascertain equipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

• Candidate must possess excellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IP networks a plus.

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

• On call and after hours work required on occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3 plus years' experience with fire alarm, access control, security intrusion, sound and communications systems

• Must be able to interpret blueprints, diagrams and specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver's license and driving record that meets company requirements.

• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred

• NICET II preferred

HIRING HOURLY RANGE: $26-$33K (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers