Fire Service Technician

Johnson Controls; Austin (TX); On-site; USD 36,000 - 50,000; Full time

Job summary

Johnson Controls is seeking an experienced service technician in Texas to diagnose, repair, and install Fire & Life Safety systems at customer sites. You will read blueprints, troubleshoot, and program control panels while delivering exceptional customer service.

The role requires 4+ years in low voltage systems, a valid Texas Fire Alarm License, and the ability to lift up to 70 lbs. Some weekend work and on-call shifts may apply. Competitive hourly pay and benefits are offered.

Qualifications

• 4+ years experience in low voltage electrical systems incl. Fire/Life Safety, Access Control, Nurse Call, and Paging.
• Texas Fire Alarm License.
• Read and interpret blueprints, submittals, and manuals; use test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of physical labor up to 50-70 lbs and to climb ladders or work in confined spaces.
• Ability to work weekends and flexible hours.
• Strong customer service skills.
• Maintain truck inventory for timely response.
• Follow safety guidelines and procedures.

Responsibilities

• Receive service calls and contact customer representatives.
• Diagnose problems and repair electronic fire alarm systems.
• Read blueprints, diagrams, submittals, manuals to troubleshoot.
• Provide on-site customer service and guidance.
• Organize resources and document tasks, including on-device programming.
• Program fire alarm, security, and access control panels.
• On-call rotations and after-hours work as needed.
• Provide quotes and recommendations to improve facility efficiency.
• Train or mentor other service team members.
• Maintain accurate service acknowledgements.

Skills

Low voltage systems

Fire/Life Safety

Access Control

Nurse Call

Paging systems

Blueprints reading

Customer service

Communication

Education

Texas Fire Alarm License

High School Diploma or equivalent

Tools

Blueprints

Submittals

Multi-meter

Digital analyzer

Commissioning devices

IT networks (CCTV/IP)

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Texas Fire Alarm License
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Possess a valid driver's license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Preferred

• NICET Level II certification strongly preferred.

HIRING HOURLY RANGE

HIRING HOURLY RANGE: $26-36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the