Fire Service Technician

Johnson Controls, Inc.; Houston (TX); On-site; USD 74,677,000 - 103,155,000; Full time

Job summary

Johnson Controls, Inc. is seeking an experienced service professional to diagnose, repair and install Fire/Life Safety systems at customer sites. You will work from the Service Resource Center, handle on-site calls, read schematics, and coordinate with customers to ensure rapid resolution of issues.

The role requires 4+ years in low voltage systems, a Fire Alarm License, and ability to work flexible hours. Strong communication and a safety-conscious mindset are essential for success in this key

Qualifications

• 4+ years in low voltage electrical systems including Fire/Life Safety, Access Control, Nurse Call and Paging systems.
• Fire Alarm License (required).
• Experience reading blueprints, submittals and manuals; knowledge of test equipment, multi-meter, digital analyzer and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Physically able to lift 50–70 lbs and perform demanding tasks.
• Willingness to work flexible hours including weekends.
• Demonstrates strong customer service and safety compliance.

Responsibilities

• Receive service calls and assess equipment/system issues.
• Contact customer representatives and verify problems.
• Diagnose and repair Fire/Life Safety systems at customer sites.
• Follow troubleshooting procedures and consult manuals to repair equipment.
• Service and install various manufacturers’ systems including SimplexGrinnell.
• Read blueprints, diagrams, and submittals; interpret specifications.
• Provide excellent customer service and document work accurately.
• Train or mentor others on the service team when needed.
• Generate quotes and recommendations to improve facility efficiency.

Skills

Customer service

Communication

Blueprint reading

Safety procedures

Education

High School Diploma or equivalent

Fire Alarm License

NICET Level II certification

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Blueprints

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.


• Responsible for contacting customer representative and ascertain equipment/systems problems.


• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.


• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.


• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.


• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.


• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.


• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.


• Obtain customer signature upon completed service call assignment.


• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.


• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service


• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.


• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.


• Candidate must possess excellent written/verbal communication and outstanding customer service skills.


• Position involves the programming of fire alarm, security, and access control system panels.


• Experience CCTV and IT and IP networks a plus.


• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.


• On call and after hours work required on occasion at customer need.


• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.


• Provide quotes to support recommendations and solutions.

What we look for

Required

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.


• Fire Alarm License


• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.


• High School Diploma or equivalent


• Ability to follow verbal and written instructions.


• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.


• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc


• Ability to work flexible hours including weekends to meet customer requirements.


• Demonstrate a high level of customer service.


• Maintain truck inventory to ensure timely response to customer needs.


• Ability to adhere to, implement, and always follow safety guidelines and procedures


• Possess a valid driver’s license and driving record that meets company requirements.


• Retain any licenses that are required by National, State and Local codes.


• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.


• Provide quotes to support recommendations and solutions.

Preferred

• NICET Level II certification strongly preferred.

HIRING HOURLY RANGE: $26-36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us