Fire Service Specialist 1

Convergint; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision

Life Insurance & Disability

401K Matching

Tuition reimbursement

Vehicle or travel reimbursement

Job summary

Convergint seeks a dedicated Fire Service Technician to service and repair fire alarm and life safety equipment across local jobsites. You will join a team focused on safety, quality, and customer satisfaction, with growth opportunities within a global culture.

The role requires hands-on installation, programming, testing, and on-site support, with strong technical and communication skills to ensure optimal system performance.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills with fire alarm systems and/or electronic security systems.
• Strong programming skills and proven ability to troubleshoot problems.
• Self-starter with minimal supervision.
• Ability to read blueprints and drawings; solid math skills.

Responsibilities

• Install, program, test, repair, and service fire alarm and life safety systems.
• Provide technical support and training to customers on site.
• Own onsite projects with focus on safety, quality, and performance.
• Interpret blueprints, schematics, and wiring diagrams to determine installation procedures.
• Commission new systems and analyze performance to identify malfunctions.
• Support system upgrades and integrations and assist with documentation.

Skills

Fire alarm systems

Electronic security systems

Programming skills

Blueprint reading

Communication skills

Math skills

Self-starter

Team collaboration

Education

High School/GED or equivalent

NICET certification

Tools

MS Office

Hand & Power tools

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Service Technician to join our amazing culture. You will be responsible to perform service/repairs on fire alarm and life safety equipment. As a Fire Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.Who You AreYou have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Service Specialist.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite project including safety, quality, and performance.Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing know ledge of electronics and using standard test instruments and hand tools.Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.May advise management regarding customer satisfaction, product performance, installation techniques and standards as w ell as suggestions f or product improvements. May participate or assist with developing customer presentations or similar new business development activities.Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.Works closely with the Service Supervisor, Field Team Lead and/or Service Coordinator and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.Solid technical skills and experience fire alarm systems, and/or electronic security systems.Solid programming skills and proven ability to troubleshoot problems and look for solutionsTo be a self-starter and work well with minimal supervision.Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).Strong verbal, written and interpersonal communication skills.Solid organizational skills and the ability to handle multiple projects simultaneously.Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.A valid driver’s license with a clean driving record.Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experienceMinimum Experience: 3-5 years relevant field experienceExpert competency in the following areas:Fire Alarm SystemsFire-Burg Combination SystemNFPAOther Specialized SystemsPreferred Experience: (but not required):Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, NICET, ESA, Bosch, EST, Fire-Lite, Honeywell, Notifier, Silent Knight, Simplex, Vesda, and others.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.