Security Service Specialist 2

Convergint; Lowell (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

13 days PTO

Medical, Dental & Vision

401K Matching

Vehicle reimbursement

Job summary

Convergint is seeking a full-time Security Technician to install, program, start up, certify, and train customers on security and life-safety systems. You will work on projects ranging from small to large, collaborating with a dynamic team across multiple sites to ensure top-notch service.

Ideal candidates bring hands-on experience with security systems, strong troubleshooting skills, and the ability to interpret blueprints.

Qualifications

• Experience with fire alarm or electronic security systems preferred.
• Ability to read blueprints and drawings.
• Strong problem solving and troubleshooting skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Install, program, startup/check-out, certify security systems.
• Provide customer training and ensure successful project close-out.
• Read schematics and manuals to determine installation procedures.
• Coordinate with project managers and engineers to resolve issues.

Skills

Customer focus

Technical aptitude

Programming basics

Blueprint reading

Education

High School/GED

Tools

MS Office

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Installs, programs, test, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.Solid technical skills and experience fire alarm systems, and/or electronic security systems.Solid programming skills and proven ability to troubleshoot problems and look for solutionsTo be a self-starter and work well with minimal supervision.Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).Strong verbal, written and interpersonal communication skills.Solid organizational skills and the ability to handle multiple projects simultaneously.Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.A valid driver’s license with a clean driving record.Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experienceMinimum Experience: 3-5 years relevantLicensing: Arkansas Alarm LicensePreferred Experience: (but not required):Relevant field serviceCertifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXISConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.