Fire Service Operations Manager

Johnson Controls; Village of Harriman (NY); Sur place; USD 103 000 - 130 000; Plein temps

Résumé du poste

Johnson Controls is seeking a results‑driven Service Operations Leader in the United States to supervise a multi‑disciplinary team of technicians, service sales representatives, inspectors, and administrators. You will ensure contractual commitments, resolve customer concerns, and align service with revenue, safety, and financial goals.

You will drive service sales growth, manage operating expenses, and coach staff to deliver exceptional customer outcomes while maintaining compliance and safety

Qualifications

• Bachelor's degree in business, engineering, or related discipline, or equivalent experience.
• 5-10 years of experience in an integrated systems sales/service environment, including supervisory role.
• Ability to pass a pre-employment background screening and drug test.
• Valid driver's license and a driving record that meets company requirements.

Responsabilités

• Lead and support technicians, service sales reps, inspectors, and administrators serving district service customers.
• Ensure contractual obligations are fulfilled and service or collection issues are addressed promptly to strengthen customer relationships.
• Drive plans and processes that support service sales growth, revenue, profitability, and overall market potential.
• Manage the service department against the approved financial plan, including operating expenses, accounts receivable, collections, manpower, capital, and inventory.
• Support effective customer communication from initial contact through order acquisition, delivery, installation, and ongoing service.
• Train, coach, evaluate, and develop local service staff so the team has the skills and customer focus needed to grow the business.
• Conduct ride‑alongs to review productivity, reinforce safety expectations, and assess technician performance and capability.
• Support hiring decisions, employee development, and performance improvement actions as needed.
• Ensure employees follow corporate safety programs, complete required safety training, and understand company policies and processes.
• Complete workplace accident investigations as required and identify hazards or safety concerns that need corrective action.
• Follow all applicable federal, state, and local laws, as well as company policies and procedures.

Formation

Bachelor's degree in business, engineering, or related discipline

Description du poste

Role Overview

In this role, you will supervise a multi-disciplinary team of technicians, service sales representatives, inspectors, and administrators. You will help ensure contractual commitments are met, customer concerns are resolved quickly, and the service operation stays aligned with revenue, productivity, safety, and financial goals.

Key Responsibilities

• Lead and support technicians, service sales reps, inspectors, and administrators serving district service customers.
• Ensure contractual obligations are fulfilled and service or collection issues are addressed promptly to strengthen customer relationships.
• Drive plans and processes that support service sales growth, revenue, profitability, and overall market potential.
• Manage the service department against the approved financial plan, including operating expenses, accounts receivable, collections, manpower, capital, and inventory.
• Support effective customer communication from initial contact through order acquisition, delivery, installation, and ongoing service.
• Train, coach, evaluate, and develop local service staff so the team has the skills and customer focus needed to grow the business.
• Conduct ride‑alongs to review productivity, reinforce safety expectations, and assess technician performance and capability.
• Support hiring decisions, employee development, and performance improvement actions as needed.
• Ensure employees follow corporate safety programs, complete required safety training, and understand company policies and processes.
• Complete workplace accident investigations as required and identify hazards or safety concerns that need corrective action.
• Follow all applicable federal, state, and local laws, as well as company policies and procedures.

How You Will Do It

Own outcomes with accountability, safety, and integrity by setting clear expectations, following through on commitments, and keeping the team aligned on service, compliance, and customer commitments. Stay close to the work and focus on what matters by spending time with your field and office teams, understanding customer needs firsthand, and removing obstacles that slow service delivery. Improve every day by using ride‑alongs, performance results, and customer feedback to coach the team, solve problems early, and make practical improvements. Win as one team by building trust across technicians, sales, inspections, and administration, and by using collaboration and diverse perspectives to support better decisions. Use clear communication and consistent follow‑up to keep customers informed and help the team respond quickly to service and collection concerns.

Qualifications

Bachelor's degree in business, engineering, or a related discipline, or equivalent experience. 5-10 years of experience in an integrated systems sales/service environment, including time in a supervisory role. Ability to pass a pre‑employment background screening and drug test. Valid driver's license and a driving record that meets company requirements.

Nice to Have

• Strong, positive leadership skills with an action‑oriented approach.
• Strong understanding of P&L components and how they work together.
• Proficiency with MS Office and online systems.
• Knowledge of Oracle.
• Demonstrated management and leadership skills, including training, team building, presentation, negotiation, and administration.
• Effective interaction with customers and cross‑functional partners.

Why Join Us

This is an opportunity to lead an important service operation, shape team performance, and make a direct impact on customer satisfaction, revenue, safety, and operational results. Johnson Controls offers a competitive bonus plan and a competitive benefits package. The hiring salary range for this role is $103,100-$130,000, with pay determined by education, experience, knowledge, skills, abilities, internal equity, and market data.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.