Fire Protection Operations Manager

Boutique Recruiting; Gurnee (IL); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Relocation Assistance

Job summary

Boutique Recruiting in Gurnee, IL seeks a Fire Protection Operations Manager to lead field and office operations, drive scheduling and service quality, and develop technicians and staff. The role focuses on ownership of performance, customer relationships, and adherence to NFPA standards.

Ideal candidates bring hands-on hood suppression experience and a track record of supervising field teams, with readiness to work onsite and travel as needed.

Qualifications

• 5+ years of private-sector fire protection or life-safety experience.
• Proven leadership or supervisory experience managing technicians or field service teams.
• Hands-on kitchen hood suppression experience with systems such as ANSUL, Amerex, Pyro-Chem, Kidde, or Range Guard.
• Strong knowledge of fire extinguishers and commercial fire protection service requirements.
• Strong customer service, communication, and team leadership skills.
• Ability to work onsite in Gurnee, Illinois in both office and field environments.
• Ability to travel approximately 6-8 times per year, with limited multi-day travel.

Responsibilities

• Lead and manage a team of 7-10 fire protection technicians and office support staff.
• Oversee daily scheduling, workflow, productivity, and service quality across field operations.
• Hire, train, coach, and develop employees while conducting team meetings and performance reviews.
• Track KPIs, labor efficiency, and operational performance to drive consistent results.
• Ensure compliance with NFPA standards, AHJ requirements, and company safety policies.
• Manage customer relationships and resolve escalated service or operational issues.
• Oversee inventory, vendors, purchasing, and operational costs while partnering with sales and operations on customer and project needs.

Skills

Leadership

Team Management

Scheduling

Field Ops

NFPA Knowledge

Kitchen Hood

Customer Service

Job description

Position Title: Fire Protection Operations Manager

This is a high-impact leadership opportunity for an experienced fire protection professional ready to take ownership of operations and grow into executive leadership. A well-established national fire protection and life-safety company is seeking a Fire Protection Operations Manager to lead its Gurnee, Illinois operation. This role will oversee technicians and office support staff while driving scheduling, productivity, service quality, team development, customer relationships, and overall operational performance.

The ideal candidate brings at least 5 years of private-sector fire protection or life-safety experience, proven leadership of technicians or field teams, and hands-on knowledge of kitchen hood suppression systems. This person must be equally comfortable leading people, understanding the technical work, and stepping into the field when needed.

Salary: $95,000 / Year

Responsibilities

• Lead and manage a team of 7-10 fire protection technicians and office support staff
• Oversee daily scheduling, workflow, productivity, and service quality across field operations
• Hire, train, coach, and develop employees while conducting team meetings and performance reviews
• Track KPIs, labor efficiency, and operational performance to drive consistent results
• Ensure compliance with NFPA standards, AHJ requirements, and company safety policies
• Manage customer relationships and resolve escalated service or operational issues
• Oversee inventory, vendors, purchasing, and operational costs while partnering with sales and operations on customer and project needs

Requirements

• 5+ years of private-sector fire protection or life-safety experience
• Proven leadership or supervisory experience managing technicians or field service teams
• Hands-on kitchen hood suppression experience with systems such as ANSUL, Amerex, Pyro-Chem, Kidde, or Range Guard
• Strong knowledge of fire extinguishers and commercial fire protection service requirements
• Strong customer service, communication, and team leadership skills
• Ability to work onsite in Gurnee, Illinois in both office and field environments
• Ability to travel approximately 6-8 times per year, with limited multi-day travel

Preferred Qualifications

• Experience with emergency and exit lighting
• Working knowledge of fire alarms, sprinkler systems, or backflow systems
• NAFED certification
• NICET certification or applicable fire protection licenses
• Broader experience across commercial fire protection and life-safety systems

Benefits

• Medical, dental, and vision insurance
• Optional short-term and long-term disability coverage
• 401(k) with a company match
• PTO
• Paid holidays
• Relocation assistance available for qualified candidates