Fire & Life Safety Customer Care Specialist

Kidde Global Solutions

Mebane (NC)

On-site

USD 45,000 - 53,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Kidde Global Solutions is seeking a Customer Service Representative in Mebane, NC to deliver high‑quality support for Kidde products, manage orders, and track shipments. You will collaborate with sales, logistics, planning, and finance to ensure a seamless customer experience and timely service improvements.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

Minimum high school diploma or equivalent.
2+ years in customer service or order management.
Experience with ERP systems and MS Office preferred.

Responsibilities

Serve as a primary point of contact for customers via phone and email.
Process and review customer orders for accuracy and completeness.
Identify order discrepancies and resolve issues with customers.
Maintain knowledge of Kidde products, promotions, and service updates.
Monitor orders for delays, shortages, or fulfillment concerns.
Communicate proactively with customers regarding order status and shipment updates.
Coordinate returns and issue RGA numbers as needed.
Track shipments and provide proof-of-delivery documentation.