Fire/Life Safety Client Service Manager

Siemens Mobility; Plano (TX); On-site; USD 66,000 - 139,000; Full time

Job summary

Siemens Mobility is seeking a Client Service Manager to manage service agreements and ensure customer satisfaction. This role involves balancing customer interactions with back-office duties while driving financial performance. The ideal candidate will have industry experience, excellent organizational skills, and be a trusted advisor to clients.

Benefits

Variety of health and wellness benefits

Annual incentive target of 5%

Qualifications

• 3+ years of experience in the fire alarm industry.
• Must be 21 years of age with a valid driver's license.
• Knowledge of industry applications and ability to read electrical diagrams.

Responsibilities

• Manage service agreement accounts to ensure customer satisfaction.
• Develop strategies to meet customer business goals.
• Balance on-site interactions with back-office responsibilities.

Skills

Customer satisfaction

Organizational skills

Interpersonal skills

Education

High school diploma or state-recognized GED

Associate degree or bachelor's degree

Tools

Microsoft Office

Business software systems

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within the fire alarm industry
• Knowledge and understanding of industry applications and how fire alarm projects; ability to read and understand drawings and specifications, and electrical, network, and control wiring diagrams
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• NICET Level I preferred
• Fire alarm license (FAL) either currently or in the past
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of on-the-job experience working within the fire alarm industry

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $66220 - $138,720and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Ready to create your own journey?Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.