Fire Dispatcher: Emergency Response Coordinator in Itasca

911 Emergency Communications; Naperville (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Overtime eligibility

Job summary

911 Emergency Communications seeks Fire Dispatcher professionals for Itasca, IL. These roles coordinate responses to fires, rescues, hazardous conditions, and other emergencies.

Dispatchers handle incident details, verify locations, alert stations, and manage radio communications while following established response plans and directions from authorized personnel. Work may include overnight shifts, weekends, holidays, overtime, and additional coverage during major incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks Fire Dispatcher professionals for Itasca, IL. These roles coordinate responses to fires, rescues, hazardous conditions, and other emergencies.

Dispatchers handle incident details, verify locations, alert stations, and manage radio communications while following established response plans and directions from authorized personnel. Work may include overnight shifts, weekends, holidays, overtime, and additional coverage during major incidents.