Fire Dispatcher — Critical Incident Communications

Emergency Telecommunicator Services; Town of Brookfield (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

Emergency Telecommunicator Services in Brookfield, NY is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies. You will receive incident information, alert resources, and maintain communication with responding crews.

The role requires organized information handling, clear radio communication, and adherence to established response plans. Staffing may include overnight shifts, weekends, holidays, overtime, and major incident coverage.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Radio communication

Data entry

Maps

Computer systems

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Brookfield, NY is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies. You will receive incident information, alert resources, and maintain communication with responding crews.

The role requires organized information handling, clear radio communication, and adherence to established response plans. Staffing may include overnight shifts, weekends, holidays, overtime, and major incident coverage.