Fire Dispatcher: Critical Emergency Communications Operator

Emergency Telecommunicator Services; Plainville (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

Emergency Telecommunicator Services in Plainville coordinates fire dispatch operations, receiving incident details, documenting reports, and alerting appropriate resources. Dispatchers must maintain clear radio communication and keep incident data current while following established plans and directions from authorized personnel.

Fire dispatch roles require strong information handling, accuracy in data entry, and readiness for overnight, weekend, and holiday shifts.

Qualifications

• High school diploma or equivalent required.
• Fire dispatch certification or related training may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.

Skills

Radio communication

Data entry

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Emergency Telecommunicator Services in Plainville coordinates fire dispatch operations, receiving incident details, documenting reports, and alerting appropriate resources. Dispatchers must maintain clear radio communication and keep incident data current while following established plans and directions from authorized personnel.

Fire dispatch roles require strong information handling, accuracy in data entry, and readiness for overnight, weekend, and holiday shifts.