Fire Dispatcher: Critical Communications, Overtime & Growth

Emergency Telecommunicator Services; Town of Phelps (NY); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

Overtime opportunities

Shift premiums

Job summary

Emergency Telecommunicator Services in Phelps, NY is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident details, alert stations, and maintain radios for responding crews.

The role requires accurate data entry, strict adherence to procedures, and the ability to work at a workstation with continuous headset use. A high school diploma is commonly required; some postings may require fire dispatch or EMS coursework.

Qualifications

• High school diploma or equivalent required; some employers offer entry-level instruction.
• Comfort with computer systems, maps, and radio communication.
• Fire dispatch certification or incident-management coursework may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Attention to detail

Clear radio communication

Organizational skills

Communication

Education

High school diploma

Tools

Computer systems

Maps

Radio communications

Job description

Emergency Telecommunicator Services in Phelps, NY is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident details, alert stations, and maintain radios for responding crews.

The role requires accurate data entry, strict adherence to procedures, and the ability to work at a workstation with continuous headset use. A high school diploma is commonly required; some postings may require fire dispatch or EMS coursework.