Fire Dispatcher – 24/7 Emergency Communications

County Emergency Communications; Deerfield (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

County Emergency Communications in Deerfield, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, alert resources, and maintain communication with responding crews.

The role requires organized information handling, precise data entry, and clear radio communication. Fire dispatch certification or related training may be required for some assignments. Work may include night shifts and overtime.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Radio communication

Data entry

Maps

Computer systems

Education

High school diploma or equivalent

Job description

County Emergency Communications in Deerfield, MA is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, alert resources, and maintain communication with responding crews.

The role requires organized information handling, precise data entry, and clear radio communication. Fire dispatch certification or related training may be required for some assignments. Work may include night shifts and overtime.