Fire Service Technician

Johnson Controls; Roswell (GA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls serves the Atlanta area with on-site service, maintenance, and repair of Fire and Life Safety systems. You will diagnose issues, follow manuals, and deliver reliable building protections for customers.

Applicants should have 2+ years in Fire/Life Safety, strong blueprint reading skills, and the ability to work flexible hours. The role offers competitive benefits and opportunities to mentor others on the service team.

Qualifications

• 2+ years of Fire/Life Safety systems experience.
• Experience reading blueprints, submittals, and manuals.
• Knowledge of test equipment, multi-meter, and commissioning devices.
• Ability to lift/move equipment up to 50–70 lbs.
• Valid driver’s license and clean driving record.
• Willing to work flexible hours including weekends.

Responsibilities

• Receive service calls from Service Resource Center and coordinate with customer representatives to diagnose problems.
• Diagnose issues and perform service and repairs on Fire/Life Safety systems at customer sites.
• Follow troubleshooting procedures and repair equipment using manuals and change notices.
• Service, troubleshoot and install systems from multiple manufacturers including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, and manuals.
• Provide quotes and solutions to improve facility efficiency and upsell where appropriate.

Skills

Fire/Life Safety experience

Blueprints interpretation

Customer service focus

Drivers license

Safety procedures

Education

NICET Level II in Fire Systems

Tools

Test equipment

Multi-meter

Commissioning devices

Job description

This role will be servicing the Atlanta area.

What You Will Do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How You Will Do It

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.

Obtain customer signature upon completed service call assignment.

Participate in a scheduled On‑call rotation.

Help to train or mentor others on the service team.

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

Provide quotes to support recommendations and solutions.

Perform other duties as assigned.

Required

• 2+ years documented experience in Fire/Life Safety systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi‑meter, digital analyzer, and commissioning devices.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50‑70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre‑employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.

Preferred

• NICET Level II in Fire Systems Certification.

HIRING HOURLY RANGE: $18-$22 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us