Fire Detection Service Technician

Johnson Controls; Mobile (AL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in Mobile, AL is seeking a field service professional to diagnose, repair, and install fire alarm and related building systems at customer sites. You will read blueprints, interpret specifications, and follow manuals to ensure safety and reliability.

The role includes on-call rotation and opportunities to mentor junior technicians. Responsibilities include documenting service, communicating with customer representatives, and delivering high-quality service while upholding safety

Qualifications

• 2+ years documented experience in low voltage electrical systems and Fire/Life Safety systems.
• NICET Level II certification.
• Experience reading blueprints, submittals, and manuals.

Responsibilities

• Receive service calls and document issues.
• Diagnose problems and repair fire alarm and related building systems at customer sites.
• Follow troubleshooting procedures and refer to manuals.
• Read blueprints, diagrams, and specifications.
• Maintain customer satisfaction through clear communication.
• Participate in on-call rotation and mentor others.

Skills

Customer service

Low voltage experience

Reading blueprints

Communication skills

Safety awareness

Education

High School Diploma

Tools

Test equipment

Multi-meter

Digital analyzer

Commissioning devices

Job description

This role will be service Mobile, AL to coastal MS

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

What we look for

Required

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET Level II certification
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Possess a valid driver's license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

HIRING HOURLY RANGE: $25-$35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.