Fire Electronics Technician

Johnson Controls, Inc.; Austin (TX); Sur place; USD 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

Johnson Controls, a global leader in building systems, seeks an experienced Fire Alarm Technician in Austin, TX to diagnose and repair electronic fire alarm and related systems at customer sites.

You will read blueprints, follow manuals, maintain safety and provide excellent service, with on-call rotation and opportunities to mentor teammates.

Qualifications

• 4+ years experience in low voltage electrical systems including Fire/Life Safety, Access Control, Nurse Call, and Paging.
• Texas Fire Alarm License.
• Experience reading blueprints, submittals, and manuals; knowledge of test equipment.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of lifting up to 50-70 lbs.
• Flexible hours including weekends.
• Demonstrated strong customer service skills.
• Maintain truck inventory and safety compliance.
• Valid driver’s license and acceptable driving record.
• Possess required licenses by national/state/local codes.
• Provide recommendations and solutions to improve facility efficiency and upsell.
• Provide quotes to support recommendations and solutions.

Responsabilités

• Receive service calls and describe equipment/malfunction to customers.
• Contact customer representatives to ascertain problems.
• Diagnose and repair fire alarm systems and related building systems at customer sites.
• Follow troubleshooting procedures and manuals to repair equipment.
• Service, troubleshoot and install various Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, manuals and schematics.
• Communicate with customers to ensure satisfaction and document actions.
• Complete service acknowledgements with proper coding via devices.
• Obtain customer signatures after service calls.
• Participate in on-call rotation and mentor other team members.
• Provide solutions and upsell opportunities to improve facility efficiency.
• Provide quotes to support recommendations.

Connaissances

Low voltage systems

Fire/Life Safety

Access control

Nurse Call

Paging systems

Reading blueprints

Customer service

Driver's license

Formation

High School Diploma or equivalent

NICET Level II certification

Outils

Test equipment

Multi-meter

Digital analyzer

Description du poste

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Texas Fire Alarm License
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Preferred

• NICET Level II certification strongly preferred.

HIRING HOURLY RANGE: $26-36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us