Fire and Water Restoration Technician

Dyersburg/Union City, LLC; Newbern (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Superior benefits

Career progression

Job summary

Dyersburg/Union City, LLC is seeking a Restoration Technician to join the SERVPRO Team Caldwell. This role involves responding to emergency restoration calls and performing damage assessments and restoration services for both residential and commercial properties. The ideal candidate should have excellent communication skills, customer service orientation, and the ability to handle physically demanding tasks. The company offers competitive compensation and a supportive work environment that values work-life balance.

Qualifications

• Strong communication skills and customer-focused attitude required.
• Ability to lift objects and work under physically demanding conditions.
• Must successfully complete a background check and drug screening.

Responsibilities

• Respond to emergency restoration calls promptly.
• Assess damage and develop restoration plans.
• Perform water extraction and fire damage mitigation.
• Provide excellent customer service and maintain accurate records.

Skills

Communication skills

Customer service orientation

Ability to lift 50 pounds

Basic math skills

Effective oral communication

Education

Valid driver's license

Job description

Are you someone who enjoys meeting new people, has great communication skills, works well in a team environment, and is a serious multi‑tasker? SERVPRO® Team Caldwell is looking for a Restoration Technician to join our team of professionals and undertake a variety of restoration duties. SERVPRO Team Caldwell is a locally, and independently, owned and operated SERVPRO Franchise that has 30+ years of experience in customer service, restoration, and cleaning. We want to invest in you TODAY!

The suitable candidate needs to have strong communication skills, ability to work in, and help people through, challenging situations, and be customer service oriented as our main task each day is to assist customers, who may be experiencing a flood of emotions, and are depending on us to turn back the tide of uncertainty.

The Restoration Technician will work as part of the Servpro team to perform restoration services on residential and commercial properties damaged by water, fire, smoke, or mold. The Restoration Technician will be responsible for assessing damage, performing mitigation and restoration services, and ensuring that all work is completed according to specifications and within budget. The successful candidate will work efficiently and safely, maintain accurate records, and provide excellent customer service to clients.

Responsibilities

• Respond to emergency restoration calls in a timely manner.
• Assess damage to properties and develop mitigation and restoration plans.
• Perform water extraction, drying, and dehumidification services.
• Perform fire and smoke damage mitigation and restoration services.
• Perform mold remediation and restoration services.
• Follow established safety procedures and guidelines.
• Maintain tools and equipment in good working order.
• Communicate effectively with team members, clients, and subcontractors.
• Provide excellent customer service and ensure that clients are satisfied with the work performed.
• Maintain accurate records of work performed and materials used.
• Attend all required training and meetings.
• Perform other duties as assigned by the Restoration Manager.

Minimum Requirements

• Ability to regularly lift 50 pounds regularly, occasionally up to 100 pounds with assistance
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Qualifications

• Valid driver's license
• Basic math skills
• Effective oral communication
• Ability to successfully complete a background check and drug screening

Benefits

SERVPRO Team Caldwell strives to provide our employees with a solid work‑life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Competitive Compensation
• Superior benefits
• Career progression

SERVPRO Team Caldwell is an equal employment opportunities (EEO) employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, marital status, amnesty, status as a covered veteran, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. SERVPRO Team Caldwell makes hiring decisions based solely on qualifications, merit, and business needs at the time.