Fire Alarm Service Technician

The Hiller Companies; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fire protection firm is seeking a Fire Alarm Service Technician to join their team in Raleigh, North Carolina. This entry-level role involves inspecting, testing, maintaining, and repairing fire alarm systems according to industry standards and regulations. Strong communication skills and a dedication to customer satisfaction are essential. The technician will troubleshoot and resolve system issues while ensuring compliance with safety protocols. This full-time position offers an opportunity to contribute to safeguarding lives and property.

Qualifications

• Strong understanding of fire alarm systems and NFPA codes.
• Ability to conduct routine inspections and maintain systems.
• Experience in customer service and communication skills.

Responsibilities

• Conduct routine inspections and testing of fire alarm components.
• Prepare reports documenting inspection findings.
• Troubleshoot system malfunctions and perform necessary repairs.
• Respond to service calls and implement solutions.
• Conduct preventive maintenance of fire alarm systems.
• Document service activities thoroughly.

Skills

Inspection and testing of fire alarm systems

Troubleshooting and repairs

Customer interaction and communication

Documenting service activities

Job description

Join to apply for the Fire Alarm Service Technician role at The Hiller Companies.

The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Job Summary

A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The technician plays a critical role in safeguarding lives and property by conducting thorough inspections, performing required maintenance and providing expert advice to valued customers.

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation.
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non‑compliance issues, in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software.
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform.
• Work closely with deficiency sellers to provide detailed inspection reports, material needs and other job-related notes, preparing and delivering repair estimates in a timely manner, always ensuring customer satisfaction.
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements.
• Work closely with service coordinators to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Facilities Services