Fire Alarm Service Technician

The Hiller Companies; Apex (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading fire protection services provider is seeking a Fire Alarm Service Technician in North Carolina to conduct inspections, maintenance, and repairs of fire alarm systems. Ideal candidates should have experience in troubleshooting and strong customer interaction skills. The role involves preparing detailed reports, responding to service calls, and conducting preventive maintenance to ensure safety compliance. If you are dedicated to fire protection and enjoy working in a dynamic environment, apply today.

Qualifications

• Knowledge of fire alarm systems and regulatory standards.
• Ability to conduct routine inspections and document findings.
• Experience in troubleshooting and maintaining electronic systems.

Responsibilities

• Conduct routine inspections of fire alarm components.
• Prepare detailed reports on inspection findings.
• Troubleshoot system malfunctions and perform repairs.
• Respond to service calls and emergency requests.
• Conduct preventive maintenance activities.
• Document all service activities accurately.
• Interact with clients to discuss inspection findings.
• Maintain a clean work environment following safety guidelines.

Skills

Inspection skills

Troubleshooting

Customer interaction

Preventive maintenance

Job description

The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary

A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance and repair of fire alarm systems in accordance with industry standards and regulations. The Fire Alarm Technician plays a critical role in safeguarding lives and property by conducting thorough and detailed inspections, performing required maintenance and providing expert advice to valued customers.

Key Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job-related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures