Fire Alarm Service Technician

Oliver Fire Protection & Security; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and long-term disability coverage

Profit-sharing program

Job summary

Oliver Fire Protection & Security in the Northeast Corridor is seeking a Fire Alarm Service Technician responsible for service, repair, programming, and routine maintenance of fire alarm systems, with occasional installation support. This hands-on role reports to the Fire Alarm Service Manager and emphasizes safety, quality work, and customer satisfaction.

You will diagnose issues, program per NFPA 72, participate in on-call rotations, and communicate findings clearly to customers.

Qualifications

• Knowledge of fire alarm service methods, materials, codes, and design standards.
• Ability to troubleshoot circuits and complete service and repair work.
• Valid driver's license.
• Good communication and ability to work independently.
• NICET certification or credentials are a plus.

Responsibilities

• Service, repair, and routinely maintain fire alarm systems, including device replacement, wiring repairs, and circuit troubleshooting.
• Diagnose system issues and complete the necessary repairs to restore proper operation.
• Program fire alarm systems according to specifications and design while meeting NFPA 72 code requirements.
• Provide occasional installation support, including wire runs, conduit installation, device mounting, and system modifications.
• Participate in the on-call schedule for after-hours service.
• Present yourself professionally to customers and help create and maintain positive customer relationships.
• Complete service documentation and communicate system findings, repair needs, and follow-up recommendations.

Skills

Fire alarm service knowledge

Troubleshooting ability

Valid driver's license

Basic computer skills

Customer communication

Tools

Fire alarm programming software

Job description

About OliverOliver Fire Protection & Security is a privately held, full-service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver has distinguished itself as one of the most respected life safety providers in its territory by placing a high emphasis on delivering quality solutions while exceeding customer expectations. We help protect lives and property through industry-leading fire protection, life safety, and security solutions, and we're committed to safety, customer service, teamwork, and creating long-term career opportunities for our employees.Position SummaryThis position is accountable for the proper and timely service, repair, programming, and routine maintenance of fire alarm systems in a way that supports quality work, customer satisfaction, and company objectives. While the role is primarily service-focused, occasional installation support may be needed. This position reports to the Fire Alarm Service Manager.This is a hands-on service role for a technician who can troubleshoot and repair fire alarm systems while providing professional support to customers.What You'll Be DoingService, repair, and routinely maintain fire alarm systems, including device replacement, wiring repairs, and circuit troubleshooting.Diagnose system issues and complete the necessary repairs to restore proper operation.Program fire alarm systems according to specifications and design while meeting NFPA 72 code requirements.Provide occasional installation support, including wire runs, conduit installation, device mounting, and system modifications, as needed.Participate in the on-call schedule for after-hours service.Present yourself professionally to customers and help create and maintain positive customer relationships.Complete service documentation and communicate system findings, repair needs, and follow-up recommendations.Participate in education and training classes.What We're Looking ForRequiredKnowledge of fire alarm service methods, materials, applicable fire and building codes, and design standards.Knowledge of fire alarm panel programming software; brand-specific experience is not required.Ability to troubleshoot fire alarm circuits and complete service and repair work.Valid driver's license.Basic computer skills.Ability to communicate professionally with customers and work independently in the field.PreferredPrevious fire alarm service, repair, troubleshooting, programming, maintenance, or installation experience is preferred but not required.Experience working with multiple fire alarm panel manufacturers is a plus.NICET certification or other relevant fire alarm credentials are a plus.What We OfferCompetitive compensation based on experience, education, and certificationsMedical, dental, and vision insuranceLife and long-term disability insurance100% company-funded profit-sharing programProfessional development opportunitiesSupportive team-oriented environmentWhy OliverWe're proud of the culture we've built at Oliver. Our team is driven by safety, customer service, and a commitment to helping one another succeed. We believe in creating opportunities for growth, recognizing hard work, and building careers that last.