Fire Alarm Service Technician

Impact Fire Services; Arizona; On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Job summary

Impact Fire Services seeks a Fire Alarm Service Technician to troubleshoot and repair fire alarm systems from our Phoenix office. The role focuses on timely service, quality, and adherence to safety practices, with a company vehicle and gas card provided.

The successful candidate will have prior fire alarm service experience, a valid driver’s license, and the ability to learn codes and obtain required licensing. CSA FA2 license is a plus, NICET certification preferred.

Qualifications

• Prior fire alarm service experience is required.
• FA2 license is a plus but not required.
• Licensing and certification required by National, State and Local codes.

Responsibilities

• Manage time to maximize service and repair throughput while maintaining quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet with accurate information on deficiencies and repairs.
• Achieve weekly productivity goals set by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable licenses.
• Protect and maintain company equipment during service calls.
• Maintain vehicle per company procedures; keep it clean and organized.
• Work safely per company safety procedures including driving and PPE policies.
• Perform additional tasks assigned by the Fire Alarm Manager or Agent.

Skills

Fire alarm service

Customer service

On-call readiness

Communication skills

Professional appearance

Education

FA2 license (CSA)

NICET certification (preferred)

Job description

Fire Alarm Service Technician

This position is located out of the Phoenix office.

This position reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will be responsible for troubleshooting and repairing deficiencies and service on a variety of fire alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. You will also be responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.

Job Responsibilities

• Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet and ensure information is correct on deficiencies and repairs
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Fire Alarm Manager or Agent.
• You will receive a company vehicle and a gas card in the position.

Job Qualifications:

• Prior fire alarm service experience required.
• CSA FA2 license a plus but not required.
• Applicable licensing and certification required by National, State and Local codes.
• Ability to learn applicable installation, inspection, and servicing codes.
• Ability to participate in on-call rotation.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.

Preferred Qualifications

• EST 3 or 4 Certification highly preferred.
• Applicable experience either in the fire protection industry or the commercial customer service business in some capacity.
• A fire alarm systems background or a background working as a licensed electrician.
• Ability and willingness to obtain NICET and other trade specific certifications as necessary.