Fire Alarm Lead Technician

Impact Fire Services, LLC; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Impact Fire Services, LLC in Phoenix, AZ, seeks a Fire Alarm Service Technician to troubleshoot and repair fire alarm systems and ensure safe, timely service. You will manage time to maximize service, maintain equipment and vehicle, complete reports on a tablet, and participate in on-call rotations while meeting weekly productivity goals.

Required are prior fire alarm service experience and a valid driver's license; CSA FA2 license is a plus; NICET and state licensing are encouraged.

Qualifications

• Prior fire alarm service experience required.
• Ability to obtain NICET and other trade certifications as necessary.
• Valid driver’s license with driving record meeting company requirements.

Responsibilities

• Manage time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet and ensure information is correct on deficiencies and repairs.
• Achieve weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work safely as per company safety procedures including driving and lockout/tag-out policies.
• Maintain vehicle in accordance with company procedures and keep it clean and organized.
• Perform other tasks as assigned by the Fire Alarm Manager or Agent.

Skills

Customer service

Communication skills

Professional appearance

Driving

Education

FA2 license

NICET certification

State licensing requirements

Job description

Position location is in Phoenix, Arizona.

This position reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will be responsible for troubleshooting and repairing deficiencies and service on a variety of fire alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. You will also be responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.

Job Responsibilities

• Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet and ensure information is correct on deficiencies and repairs
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Fire Alarm Manager or Agent.

Job Qualifications:

• Prior fire alarm service experience required.
• CSA FA2 license a plus but not required.
• Applicable licensing and certification required by National, State and Local codes.
• Ability to learn applicable installation, inspection, and servicing codes.
• Ability to participate in on-call rotation.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.

Preferred Qualifications

• EST 3 or 4 Certification highly preferred.
• Programming experience.
• Applicable experience either in the fire protection industry or the commercial customer service business in some capacity.
• A fire alarm systems background or a background working as a licensed electrician.
• Ability and willingness to obtain NICET and other trade specific certifications as necessary.