Fire Alarm Service Specialist 2

Convergint Technologies, LLC

Greenville (SC)

On-site

USD 45,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan

Colleague Assistance Program

Paid parental leave

Wellness Program

Job summary

Convergint is seeking a full-time Fire Alarm Technician to install, program, test, commission and document fire alarm systems on projects. You will train customers and ensure quality, safety, and code compliance while collaborating with engineering and project teams.

Ideal candidates have NICET II, relevant field service experience, and valid local electrical licensing. Travel locally to sites is required as needed.

Qualifications

High school diploma or GED required; additional electronics training a plus.
NICET Level II Fire Alarm Systems certification required or in progress.
Local/State electrical license as required by jurisdiction.
3–5 years field service experience in fire alarm or life safety systems.

Responsibilities

Install, program, test, and commission fire alarm systems on assigned projects.
Provide customer training and complete all required documentation.
Collaborate with engineers and project managers to ensure code compliance.
Troubleshoot, service, and repair Edwards or equivalent systems.
Mentor junior technicians and contribute to site safety and quality.

Skills

Customer service

Team collaboration

Technical aptitude

Willingness to travel

Education

High School/GED or equivalent experience

NICET Level II - Fire Alarm Systems

Local/State Electrical License

Job description

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Technician to join our amazing culture. In this role, you will install, program, perform system start-up/check-out, testing/commissioning, customer training and all associated documentation on assigned projects including more complex projects. As a Fire Alarm Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
Working knowledge of blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Working understanding of building, mechanical, sprinkler and fire codes.
Coach and mentor less experienced colleagues.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works with Fire Alarm Designer to ensure fire alarm system meets all relevant codes and standards.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.

What You'll Need

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Ability to convey complex subject matter to a non-technical audience.
Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
To be a self-starter and work well with little supervision.
Understanding of electronics to include Ohm's law, resistor color code, and relay logic for control of third-party equipment.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
To be driven to achieve necessary certifications/licensing related to products, industry, and city/state.
Willingness to coach and mentor less experienced colleagues.
A valid driver's license with a clean driving record.
Possess NICET Level II in Fire Alarm Systems.
Possess low voltage electrical license as required by local/state authority.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: