Fire Alarm Lead Technician

Impact Fire Services; Phoenix (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Impact Fire Services in Phoenix, AZ, is seeking a Fire Alarm Service Technician to troubleshoot and repair fire alarm devices and meet weekly service and productivity goals. You will maintain a clean vehicle and safe work environment while providing professional service to customers.

The role requires prior fire alarm service experience, valid driver's license, and the ability to learn installation and servicing codes; licensing and NICET certification are preferred.

Qualifications

• Prior fire alarm service experience required.
• CSA FA2 license a plus but not required.
• Applicable licensing and certification required by National, State and Local codes.
• Ability to learn applicable installation, inspection, and servicing codes.
• Ability to participate in on-call rotation.

Responsibilities

• Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet and ensure information is correct on deficiencies and repairs
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Fire Alarm Manager or Agent.

Skills

Fire alarm service

Customer service

Valid driver’s license

On-call rotation

Safety awareness

Education

FA2 license (CSA)

NICET certification (preferred)

Tools

NICET

Job description

Position location is in Phoenix, Arizona.

This position reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will be responsible for troubleshooting and repairing deficiencies and service on a variety of fire alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. You will also be responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.

Job Responsibilities

• Manage their time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on company tablet and ensure information is correct on deficiencies and repairs
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Fire Alarm Manager or Agent.

Job Qualifications:

• Prior fire alarm service experience required.
• CSA FA2 license a plus but not required.
• Applicable licensing and certification required by National, State and Local codes.
• Ability to learn applicable installation, inspection, and servicing codes.
• Ability to participate in on-call rotation.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.

Preferred Qualifications

• EST 3 or 4 Certification highly preferred.
• Programming experience.
• Applicable experience either in the fire protection industry or the commercial customer service business in some capacity.
• A fire alarm systems background or a background working as a licensed electrician.
• Ability and willingness to obtain NICET and other trade specific certifications as necessary.